popups

hmc

hello,
I have free agv on a fairly new laptop which seems to be going fine. But I constantly get popups of adverts or things to buy when opening things off the search?
do I need to install something else please?
Thankyou

windup

you probably need to uninstall something rather than install, ie a rogue toolbar or search provider

malwarebytes might find the cause if you can't see it in programs and features

hmc

thankyou. wouldn't have a clue where to start looking lol so will look at malwarebytes

windup

sort the list of installed programs into date order, and compare to when it started, or look in the toolbar/extensions/add-ons section of your browser.

steviebabes

If you use firefox or chrome you can install adblock or adblock plus, confusingly these are totally different programs. I have adblock on chrome and adblock plus on firefox, both are very effective.

pendragon_arther

If Malwarebytes doesn't pick it up try ADW Cleaner which should get rid of the nasties http://www.bleepingcomputer.com/download/adwcleaner/

hmc

Thanks everyone, I've done all the suggestions and still having trouble

GunJack

this kind of thing often needs a "full" cleanout, part of which you've done already...

1. windows disk cleanup }these two steps will clear out all temp files, often where such adware sits
2. CCleaner both clean and registry sections } so best doing this before running the scans
3. MBAM
4. Adwcleaner
5. JRT
6. Manually reset browsers

Ideally, all steps to be done sequentially with nothing inbetween, i.e. set aside an hour to do all of this in one go. Make sure you have MBAM, ADWcleaner and JRT already installed/downloaded prior to starting. Adwcleaner and JRT should be got from bleepingcomputer.com.

This lot should clear out anything, but also add adblock or similar to your browsers as mentioned above, there's even a version of adblock plus for Internet Explorer these days.

hmc

Thanks I will try all that
Think the only thing not done is cc

windup

list what's installed

https://www.piriform.com/docs/ccleaner/ccleaner-how-tos/listing-installed-programs

what browser you are using, and what add-ons are installed

or use a different browser

pendragon_arther

You scanned with ADWCleaner properly? Okay try Trojan Killer as well http://trojan-killer.net/