Using Section 75 for repairs

SuperHan

chattychappy wrote: »

SoGA does not "regulate" sales. It implies certain terms into contracts, and elevates certain terms into conditions. It doesn't limit a right to damages (or restrict any other remedy under contract law).

I didn't say it regulated sales.

It does, however, protect the retailer from having to offer a disproportionately costly remedy.

And all S75 does is make the credit provider jointly and severally liable for upholding your consumer rights. Nowhere do your consumer rights say you should be offered a repair if that's what you require. A refund is an acceptable remedy.

I also didn't say it was an impossible outcome, but I would bet that the CC provider won't happily pay for repairs out of their own pocket when the retailer has already offered to uphold their SoGA responsibility.

etwallace

Thanks for the replies.
Armed with all that knowledge I will contact Visa anyway, nothing to lose.

InsideInsurance

etwallace wrote: »

Thanks for the replies.
Armed with all that knowledge I will contact Visa anyway, nothing to lose.

You don't contact Visa but your bank/ card issuer

Have you had a quote for it to be repaired? You've more chance of a non-refund settlement from the merchant or manufacturer than the bank

chattychappy

SuperHan wrote: »

It does, however, protect the retailer from having to offer a disproportionately costly remedy.

Perhaps you can provide a source for this... (ie SoGA in particular)

bouncydog1

Cant you buy a different make? Quite frankly if it went wrong after 6 months I wouldn't be wanting another one. What make was it and have you looked online to see if this is a common problem.

alderpoint

If they offer you a refund, they are unlikely to want the faulty unit back. So you can pay for it to be repaired out of the refund.

bsms1147

How fancy can this DVD recorder be that there are no new, similar ones available for a similar price?

wealdroam

chattychappy wrote: »

Perhaps you can provide a source for this... (ie SoGA in particular)

Section 48B of SoGA. In particular, paras (3) and (4).