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Royal Bank of Scotland - what a mess
WillS_2
Posts: 5 Forumite
A little while ago I was looking to switch my current account provider and at the time RBS seemed like the best bet (they were briefly the recommended destination for those not overdrawn).
Thought I'd share my RBS story with you to see if you think that this bank is a worthy recipient of my hard earned paycheque ;-)
Lured by the decent interest rate, a 'grace' period of 90 days during which overdraft changes would be waived when switching accounts and a £100 signup fee if I paid my salary into the accout, I filled in the online application.
I deposited £100 to activate the account, was sent my cash card and a form to complete for switching direct debits. And this is where the problem started.
The form was very straightforward and I was instructed to return it "in the enclosed reply-paid envelope". One problem - no envelope. So I phoned the helpline, they apologised and promised to send through another. And then I waited.
Just over a week later, with no form in sight, I phoned again to be told that I didn't have to wait for the envelope, I could just fax the completed form over. As I was at work with easy access to the fax machine, I did just that. And then I waited.
About a week later three separate blank direct debit transfer forms, with reply-paid envelopes, arrived in the post.
Two days after that I get a 'reminder' letter, telling me that they haven't heard from me and asking if I still want to transfer over. So I phone up again and explain about the fax.
There's a pause on the other end of the line as the operator checks the records. She apologises, tells me that they have indeed now got my completed form (crossed internal communications lines being blamed for three extra forms I was sent) and will now get on with the transfer. And then I waited.
10 days later another 2 blank transfer forms (with reply-paid envelopes) arrive in the post. This is followed, inevitably, by another letter 2 days later telling me that they haven't heard from me and asking if I still want to transfer over :rolleyes:
I've checked with the accountant at work and confirmed that no communications have been received from RBS asking for my salary to be paid into the new account, so it isn't just crossed internal wires - they really haven't managed to do anything at all.
Frankly this level of incompetence is making me seriously doubt the advisability of using RBS.
Anyone know if this is typical RBS behaviour?
WillS
Thought I'd share my RBS story with you to see if you think that this bank is a worthy recipient of my hard earned paycheque ;-)
Lured by the decent interest rate, a 'grace' period of 90 days during which overdraft changes would be waived when switching accounts and a £100 signup fee if I paid my salary into the accout, I filled in the online application.
I deposited £100 to activate the account, was sent my cash card and a form to complete for switching direct debits. And this is where the problem started.
The form was very straightforward and I was instructed to return it "in the enclosed reply-paid envelope". One problem - no envelope. So I phoned the helpline, they apologised and promised to send through another. And then I waited.
Just over a week later, with no form in sight, I phoned again to be told that I didn't have to wait for the envelope, I could just fax the completed form over. As I was at work with easy access to the fax machine, I did just that. And then I waited.
About a week later three separate blank direct debit transfer forms, with reply-paid envelopes, arrived in the post.
Two days after that I get a 'reminder' letter, telling me that they haven't heard from me and asking if I still want to transfer over. So I phone up again and explain about the fax.
There's a pause on the other end of the line as the operator checks the records. She apologises, tells me that they have indeed now got my completed form (crossed internal communications lines being blamed for three extra forms I was sent) and will now get on with the transfer. And then I waited.
10 days later another 2 blank transfer forms (with reply-paid envelopes) arrive in the post. This is followed, inevitably, by another letter 2 days later telling me that they haven't heard from me and asking if I still want to transfer over :rolleyes:
I've checked with the accountant at work and confirmed that no communications have been received from RBS asking for my salary to be paid into the new account, so it isn't just crossed internal wires - they really haven't managed to do anything at all.
Frankly this level of incompetence is making me seriously doubt the advisability of using RBS.
Anyone know if this is typical RBS behaviour?
WillS
0
Comments
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Is this really RBS? And not BOS? sounds more like the latter.
Nigel0
This discussion has been closed.
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