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Faulty Product - should I have to wait 8 weeks for a refund?

mjq · 2015-07-17 08:02:11

Hi, I ordered a replacement PCB for my boiler last week, and when it arrived the other day I found that there was a faulty switch on it. I immediately phoned the retailer, and sent photographs, and they have said it will be 6-8 weeks before I can get a refund as they have to send it back to the manufacturer. Do I really…

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neilmcl Posts: 19,460 Forumite

18 July 2015 at 12:00PM

foxtrotoscar wrote: »

Less perhaps a deduction? Buyer damage for example?

Whilst this is true they would still be required to prove user damage and make any deduction within 14 days, rather than the 8 weeks the OP is expected to wait for a resolution.

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