Money owed

Veronika83

Hello there I have overpaid my Santander CC (money got taken out I paid CC off but never received goods so company refunded money). I have called them four times starting three weeks ago and also went into the bank to ask for my money back. They keep saying that they will transfer money within 24 hrs but nothing is happening. Does anyone know where I can complain to or what to do to get my money back?

Thank you

lee111s

You can raise a formal complaint by telephone, letter, or email.


Once that's done you should see some traction. The other option, is to go into the branch and refuse to leave until it's sorted. Telling all customers that come through the door your problems you're having

eDicky

Veronika83 wrote: »

what to do to get my money back?

Effectively, with that money on your card, you have got it back, no? The next thing you need to pay for, use that card...

PaulW922

eDicky wrote: »

Effectively, with that money on your card, you have got it back, no? The next thing you need to pay for, use that card...

Not quite - it is a credit balance on a credit card. You could of course spend against it but really, the bank should sort this out for you.

SnowTiger

Similar circumstances have put my credit card in to a positive balance before. I simply spent the money.

I assume it's quite a significant amount and you'd prefer to have it sat in your bank account.

So, if I were you, I'd make a complaint. You can do it by phone: www.santander.co.uk/uk/help-support/complaints. It's an 0800 number.