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TalkTalk pricing error on website
JaseH
Posts: 8 Forumite
in Phones & TV
For any TalkTalk customers, this may be worth trying before they rectify the fault. I'm waiting for a phone call back to see whether they honour the price, but cancelling is always an option if they don't.
I upgraded my SimplyBroadband to FibreLarge using the TalkTalk website on 12/07/15, and quoted a price of £25.45 (Including Line rental etc), this was less than I paid before and thought that was great.
Today I've received a letter giving me a different price, after numerous furious phone calls I finally got through to a manager who had just dealt with the same problem from another customer.
So to explain fully, the offer I signed up to on the website:
Breakdown:
SimplyBroadband with Superpowered Fibre £5.00
Line Rental £16.70
Fibre Large £3.75 a month for 12 months
Totals
Monthly incl VAT: £25.45 a month for 12 months
Monthly after 12 months incl VAT: £36.70
Plus a one-off £25 connection fee
It turns out that the Fibre Large should cost £11.25 and that the offer I signed up to was 25% off for 12 months which is where the £3.75 has come from.
Apologies if this doesn't make a huge amount of sense but I'm posting this as quickly as I can, before TalkTalk rectify the fault, so that anyone else can make the same 75% saving on the fibre part of their TalkTalk bill (If they honour it)
I upgraded my SimplyBroadband to FibreLarge using the TalkTalk website on 12/07/15, and quoted a price of £25.45 (Including Line rental etc), this was less than I paid before and thought that was great.
Today I've received a letter giving me a different price, after numerous furious phone calls I finally got through to a manager who had just dealt with the same problem from another customer.
So to explain fully, the offer I signed up to on the website:
Breakdown:
SimplyBroadband with Superpowered Fibre £5.00
Line Rental £16.70
Fibre Large £3.75 a month for 12 months
Totals
Monthly incl VAT: £25.45 a month for 12 months
Monthly after 12 months incl VAT: £36.70
Plus a one-off £25 connection fee
It turns out that the Fibre Large should cost £11.25 and that the offer I signed up to was 25% off for 12 months which is where the £3.75 has come from.
Apologies if this doesn't make a huge amount of sense but I'm posting this as quickly as I can, before TalkTalk rectify the fault, so that anyone else can make the same 75% saving on the fibre part of their TalkTalk bill (If they honour it)
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