Travel Insurance - Do NOT use Leisure Guard!!

RavingMad

Leisure_Guard said:

Firstly I can confirm the insurer is Allianz and the claims handler for Allianz is indeed Allianz assistance. If your policy was purchased prior to the 13th March 11.59pm and there was no FCO advisory you would be covered. Any purchase after this would be void. I am sorry to hear that your claim has been refused. I would like to look into this for you as had the above been followed then coverage would be in place. May I please ask you to email your details to us at "info@leisureguardsupport.com" and I will raise this as a priority and have this investigated for you. Thank you

Can you guarantee that is the case?  I rang the claim number and the Allianz person I spoke to said I wasn't covered.  I purchased the premier plus package on the recommendation of MSE

Leisure_Guard

RavingMad said:

Leisure_Guard said:

Firstly I can confirm the insurer is Allianz and the claims handler for Allianz is indeed Allianz assistance. If your policy was purchased prior to the 13th March 11.59pm and there was no FCO advisory you would be covered. Any purchase after this would be void. I am sorry to hear that your claim has been refused. I would like to look into this for you as had the above been followed then coverage would be in place. May I please ask you to email your details to us at "info@leisureguardsupport.com" and I will raise this as a priority and have this investigated for you. Thank you

Can you guarantee that is the case?  I rang the claim number and the Allianz person I spoke to said I wasn't covered.  I purchased the premier plus package on the recommendation of MSE

Yes I can confirm this is the case. 

The claims team are following the most uptodate information so if you would kindly email me on info@leisureguardsupprort.com I will raise this directly with Allianz Assistance and they will contact you very soon to address this.

RavingMad

Leisure_Guard said:

Yes I can confirm this is the case. 

The claims team are following the most uptodate information so if you would kindly email me on info@leisureguardsupprort.com I will raise this directly with Allianz Assistance and they will contact you very soon to address this.

Thanks.  I emailed last night around the same time as my post so would appreciate any assistance you can offer

Leisure_Guard

RavingMad said:

Leisure_Guard said:

Firstly I can confirm the insurer is Allianz and the claims handler for Allianz is indeed Allianz assistance. If your policy was purchased prior to the 13th March 11.59pm and there was no FCO advisory you would be covered. Any purchase after this would be void. I am sorry to hear that your claim has been refused. I would like to look into this for you as had the above been followed then coverage would be in place. May I please ask you to email your details to us at "info@leisureguardsupport.com" and I will raise this as a priority and have this investigated for you. Thank you

Can you guarantee that is the case?  I rang the claim number and the Allianz person I spoke to said I wasn't covered.  I purchased the premier plus package on the recommendation of MSE

I cannot seem to locate the email around this time Outlining as you’ve described. I have no details here to be able to locate your policy details or email.
Please may I ask you to resend the email ensuring it’s is sent to...

info@leisureguardsupprort.com

I can then escalate this matter.
Many thanks 

RavingMad

Just sent email again.  Policy number is LGA1***1926

Leisure_Guard

RavingMad said:

Just sent email again.  Policy number is LGA1***1926

Thank you very much and I will action immediately. To manage expectations this will be raised to a Senior Manager at Allianz claims dept and they will be in touch directly.
Thank you for your patience 

Leisure_Guard

Leisure_Guard said:

BrendaSB said:

Do NOT use Leisure Guard 
they auto renew even when cancellation requested . 

No one replies to emails or answers phone . I waited 25 mins . Rock Insurance who are their main company  phones click off after 3 rings. 

They need reporting to The Financial Authority .
I am going to . Please can others so they take note of this SCAM. 

Thank you for your comments.
However I am sure you appreciate the current unprecedented situation we are all in?
Many travel, holiday and insurance providers are completely inundated repatriating people, dealing with queries, refunds, renewals etc
Everyone of these organisations in this sector are trying to deal with the huge volume of emails and calls  that they are receiving. 

We have provided information on our websites and emailed all our customers explaining the situation. Also any emails we do receive gives an auto response outlining exactly the position we are experiencing and managing ours customers expectations which the vast majority of people have been very accepting of the situation. The phone lines are dropping out after 3 rings because our lines are at full capacity. We are well aware that auto renewals are occurring and those customers that have advised us they wish these to be cancelled we are cancelling and providing a full refund but I ask you to please be patient with us and all providers through this unprecedented time while we deal with these many requests. We will get to your request in time. However I would say that anyone who requires “urgent” assistance to please email info@leisureguardinsurance.co.uk and I can expedite the matter on an urgent basis.

Dear BrendaSB
I expedited your email following receipt and I now understand that one of my colleagues has now provided you with a refund.
I hope that you are now satisfied with our explanation regarding the delay in these current unprecedented circumstances and happy with the overall outcome. Finally I would like to state that we treat all our customers fairly and we are doing our very best to get through the bag log of communications we have received and will do our very best to action these as soon as possibly viable.

RavingMad

Leisure_Guard said:

RavingMad said:

Just sent email again.  Policy number is LGA1***1926

Thank you very much and I will action immediately. To manage expectations this will be raised to a Senior Manager at Allianz claims dept and they will be in touch directly.
Thank you for your patience 

Thank you. Hats off to you if this gets sorted in these difficult times.
Stay safe!

bardenp

I purchased my standard cover travel insurance with Leisure Guard on the 3rd March, following the advice from Money Saving Expert that I'd be covered in the event of  Covid-19 FCO advisories. I've put in a claim to Leisure Guard and received this response:

"As you will see, under the cancellation section there is no cover in respect of the Coronavirus and unfortunately, you will not be able to make a claim under your policy."

Does anyone know who's in error? Money Saving Expert or Leisure Guard? If it is Leisure Guards then I'll take this to the ombudsman if they don't change tact.

Many thanks

Pete

Murphsmum

We had a holiday booked for June this year, obviously we are no longer going, which is very disappointing because it was for my 50th but never mind. We have moved our holiday to May 2021 and I can’t get travel insurance that far ahead. All you hear is book your insurance when you book your holiday but I can’t do this? I am trying to change the insurance I already had to next year but I don’t even know if this will be allowed