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How Halifax deal with my credit card fraud call, is this normal?

isayhello · 2015-07-15 23:26:01

Recently I noticed on my statement a charge for a few hundred pounds from a well known retailer, for an item e.g. a washing machine which I didn't order. I called Halifax and explained the situation to their customer service person who put me through to the fraud team. They asked some standard questions about whether I'd…

Comments

JuicyJesus Posts: 3,832 Forumite

21 July 2015 at 5:33PM

PeacefulWaters wrote: »

It probably generated more complaints (and cost) than it saved in fraudulent transactions.

I have a couple of credit cards I don't use online because "verified by" software is a pain. Extra income for Halifax for bypassing it.

My Tesco card verified me a couple of times and now just bypasses it. My HSBC cards ask me every time.

Really not fussed about it to be honest. Entering another password to buy something is hardly the world's worst job.

urs sinserly,
~~joosy jeezus~~
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