Minimum standards (appeals)

enfield_freddy

I am seeing the following words appearing on this and other forums

""Should you refuse this appeal, the appellant is keen to refer the case to independent arbitration on condition that the ADR service meets the criteria laid down in Schedule 3 of The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015."

The IAS fails to meet those criteria by a country mile. So you've offered to go to Alternative Dispute Resolution where the ADR service meets the minimum standard set down in law, but they can't offer such a service. Result? You get to avoid wasting your time on an IAS appeal whilst still looking reasonable, and at the same time they look unreasonable because you've highlighted the Mickey Mouse nature of their so-called appeals service"
.


so ,


1: if the "kangaroo club" do not meet minimum standards , why are they operating?

2: how / who do we contact to get there system exposed and disallowed by the DVLA


I thought the minimum standards was the "law" ?

bazster

The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

These regulations set out the minimum standards an ADR body must reach if it is to become approved as an "ADR entity" by a "competent authority".

However, the regulations do not make it mandatory for any ADR body to actually apply for such approval.

Having said that, the IAS and PoPLA have effectively been government-approved as part of recognising the BPA and IPC as Accredited Trade Associations. It therefore seems hypocritical, to say the least, that the government should approve ADR bodies which don't meet the standards set out in the government's own regulations.

What we do about it is we complain to the DVLA, the DfT, the Department for Business, Innovation and Skills (which is responsible for consumer protection), and our MPs.

Half_way

any complaint to the dvla, bpa, ipc, etc etc will probably get the response of "lalalala were not listening. Look weve even got our fingers in our ears"

bazster

I didn't suggest complaining to the BPA or IPC.