Can I switch during a switch

chris_aaaaa

NPower are epically bad, can I switch mid switch as this one will never end?


After just being ignored for ages, I have now progressed to a auto-generated fob off, at least I hope it is auto-generated as no human would write this and think the customer would see this as a positive.


"Thank you for contacting us about your account. Please accept my apologies for the delay in response. I would like to inform you that we are in a period of high correspondence which has increased our response time. We are doing our utmost to reduce our response time back to a level our customers deserve.

I am sorry to learn that you have had to contact us multiple times about your gas supply. Having checked our records, I confirm that your electricity supply has started from 20 February 2015 and we are in the process of taking over your gas supply. Rest assured, I have forwarded your details to our specialist Joiners and Leavers team who will take 40 working days to investigate and update our records.

From the explanation provided and the actions I have taken, I am confident that I have been able to put things right for you. If, however, you have any further queries about this issue, or any of the agreed actions are not completed in the times promised, please call our Complaints team on 0800 316 9328. They are available from 8am to 6pm Monday to Friday and 8am to 2pm Saturday. This number is usually free from any landline, or if you are calling from your mobile, you can use 0330 100 8628, which is normally included within your free minutes or charged at the same rates as numbers beginning with '01 and 02'. If you prefer, you can email complaints@npower.com.

I trust the information is helpful,"

Hammer_Time

I would phone them and cancel, I know they are having problems transferring some Gas IGT customers. I would. I am now with ZOG and it took 3 weeks and they were cheaper!!!

This is copied from my previous post, hope its helps.
Update
I have now found out that Npower or my IGT (GTC) are having problems with their software. They both don't know where the problem is, my IGT said they are only having the problem with Npower. Npower have now cancelled my Gas contract, I will now go with ZOG.

barbedhook

I would give NPower a very very wide berth I was with them for a year what a shambles spent hours on phone complaining never got bills even though I sent meter reads every month. Then discovered a year after I'd left they had £130 of mine. Which I have just got back.

System

IGT transfers can up between 8 and 12 weeks to set up the account. It doesn't mean though that the switch hasn't gone through. The only downside to the OP's proposal is that it could result in some administrative/billing grief.