Tin woods-santander-head of cust services

paisleybuddy

Hi looking for e-mail address for TIM WOODS Head of Customer Services at Santander.
Interest added onto credit card despite having 18th months interest free credit on purchases, and after phoning and e-mailing customer services they have still not removed interest and it is still showing for the next month. 2 Letters from Tim Woods but the only contact details are that of customer services who don't seem to have a clue.
Thanks

jimjames

It may not be a real person, I'm sure I've found that with a bank before that the name on letters wasn't there.

Archi_Bald

Raise a formal complaint? http://www.santander.co.uk/uk/help-support/complaints

YellowStarling

jimjames wrote: »

It may not be a real person, I'm sure I've found that with a bank before that the name on letters wasn't there.

It's possible. In the worlds of Lean, OpEx, continuous improvement, TIM WOODS is a popular personified acronym for the '8 wastes' that businesses should aim to minimise/remove:

Transportation
Inventory
Motion

Waiting
Overproduction
Overprocessing
Defects
Skills


it could be a not-so-subtle nod to their CI teams for 'automating' Customer Service letters. Would be extremely poor to pass off correspondence from a fictional employee though.

If you make a complaint regarding your interest, it should be investigated. If you still encounter problems, you can then refer the outcome of your complaint to the FOS.

castle96

Santander Group

Mr Nathan BostockChief Executive Email[EMAIL="nathan.bostock@santander.co.uk"]nathan.bostock@santander.co.uk[/EMAIL]Telephone08706 076000Websitehttp://www.santander.co.ukSocial Media