Credit card used fraudulently - advice please

orh*

Hi all,

First post on the forum so apologies if there's already a thread about this or if this is in the wrong section.

Basically, I today got a call from my credit card company informing me about a suspicious transaction, which was indeed someone using my card fraudulently. I've since got the card blocked with them, and a new one is being issued and I intend to change my log in details to the online account for this also.

However, I'm now particularly conscious that other sensitive information may have been accessed. The card has not been out of my possession and so this makes me certain that this fraud has been committed electronically, this was also done over the phone/internet as a 'cardholder not present' transaction. So, I'm basically just now looking for some advice as to what else to do to protect myself, do I need to go to the extent of changing the passwords of all my online accounts? Or is it likely that this will just have been an attempt to get at my credit card?

Also, I'm concerned that my internet security has allowed this to happen. I have Symantec Endpoint Protection installed and running but this has still occured, do I need additional or alternative software?

Ultimately, any support/advice/reassurance that could be offered would be much appreciated.

Thanks in advance,
Oliver

maninthestreet

What anti-virus / anti-malware software do you have in place?
How often do you scan your computer for viruses/malware?

pmartin86

This isn't neccassarily anything to do with your computer, your card could have technicaly been cloned anytime you've used it, a common one a few years back was smaller chain and independed petrols stations had their chip and pin machines comproomised for example. As a general rule of thumb you should be looking to change your "priority" passwords (Anything with access to personal and/or financial details - Online bakning, amazon etc) every 30 days anyway.

As for your PC, if you are concerned, you could try running a free scan with something like AVG Free

http://www.avg.com/ww-en/free-antivirus-download

and Malware Bytes

https://www.malwarebytes.org/

just to confirm your PC is secure.

Feel free to PM me if you need any further info.

Paul

bouncydog1

A few years ago I used a Barclaycard in Portugal. The attendant had to go into the back room to process it through the card machine. That was the only time I had let it out of my sight. Two years later, there were the typical fraud attempts 99p, ££10, then one for several £0000 in a jewellery shop in Hong Kong!

I have never been to Hong Kong and the transaction was picked up and stopped by Barclaycard. Their fraud team dealt with everything. just using an example to show your card may well have been cloned historically.

DD's card was cloned in London on the Underground by fraudsters using a false panel on the machine. She said it was so good she never noticed!

Alisha2008

It happened to me once too and I suspect it was a payment I made on a particular website, as it happened just after that, but I might be wrong and could have been done years ago and that be just a coincidence..


It's always a good idea to periodically change all your passwords and keep your antivirus up to date, but none of that will stop cards from being cloned, it's a risk we take everytime we use a credit card online.