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Issue with Ombudsman Service

Neato · 2015-07-13 13:02:51

I suspect the answer to this is no, but I thought I'd try! Is there any avenue for escalation about the service the Ombudsman provides? I've had an ongoing complaint with Scottish Power, I raised it with the ombudsman while in Deadlock and after asking for some supporting documents, they didn't do anything with it. Now I'm…

Comments

Neato Posts: 414 Forumite

14 July 2015 at 11:43AM

footyguy wrote: »

Who did you speak to?
Ask them to explain on what basis your claim is out of date.
Get them to put that in writing (not email) to you

I know the first name of the person, as they'd said 'Hi I'm xyz', but not their full name. It was one of the people I spoke to when calling their helpline to follow up.

Okay - I'll give them a call later and grab that in writing.

Overdraft: PAID

OU Course Fees: PAID

:money:Now to save for mortgage... :money:

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