shower enclosure farce

huwy123

hi there,

I was hoping for some advice on further action to take re: a shower enclosure I have bought that has taken 3 months and still isn't fitted.

I bought a well known brand of shower enclosure on line from a reputable company. It wasn't cheap at almost £600.

When the plumber came to fit it he couldn't mount one of the panels. After much troubleshooting, he problem was due to a faulty nut. I contacted the reseller who were unable to supply the nut and wanted me to send the whole enclosure back. Once they received the enclosure they would then order another one and send out to me. I was unwilling to dismantle a partially assembled shower enclosure which was incredibly heavy and wait for the enclosure to be sent out again for the sake of one nut so contacted the manufacturer direct.

After much persuading the manufaturer sent me out a replacement nut which solved that problem. However when I got my plumber back we found another problem part - a bar that was too short. Again I went to the manufacturer who after 2-3 weeks of me nagging sent out another replacement part. This part has arrived and my plumber tried to fit it this weekend and found that this is too long!

So to summarise with all that faffing around I have been 3 months without a shower and each subsequent plumber visit is costing me money. I'm pretty miffed as you can imagine and wondered what would be my best option for recourse? Should I take up with the reseller or manufacturer?

Thanks for any advise. (I assume this is the right thread)?

Huw

m0bov

Under SOGA you can claim consiquential losses, so the amount you had to pay to your plumber can be claimed back.

I would suggest you contact the trader (not manufacture) and ask for a complete unit to be sent out and have your plumber deal with it at the traders cost.

Otherwise go for a refund and claim for the plumbers bill. (you would need to show you tried to mitigate your loss)

shaun_from_Africa

If you paid for the enclosure with a credit card, you also have the right to open a "Section 75" claim with your card issuer.
The Consumer credit act basically makes the credit provider equally liable with the retailer for any goods purchased on credit and if they are liable then their liability isn't just limited to the initial purchase price of the goods.

huwy123

Thanks for the responses. I've just drafted a letter to send to the reseller.

I did pay by credit card however. Is that a better course of action to take it up with the credit card company?

Thanks,
Huw

shaun_from_Africa

S75 claims can take a fair while before they are decided so it's probably best to try to get the money from the retailer first. There is no legal obligation to do this as you can go straight to the card issuer but getting the retailer to pay for your unexpected costs might be easier.

NiallB

huwy123 wrote: »

....
So to summarise with all that faffing around I have been 3 months without a shower and each subsequent plumber visit is costing me money. I'm pretty [STRIKE]miffed[/STRIKE] minging as you can imagine and wondered what would be my best option for recourse?
Huw

Sorry, couldn't resist!

If you haven't had a shower in 3 months go to their premises and refuse to leave until they sort it out. You'll be amazed at the speed of their response :-D