Amazon.com Shipping costs

Turald

Watch Out! Amazon.com (i.e. USA) site shows wrong shipping costs to UK for marketplace traders. I purchased a CD and authorised $3.99 for shipping using the "One Click" system. I was charged $14.95 shipping and after arguing the case with Amazon.com have reached the end of the line. The "One Click" system does not give any opportunity to review the charges. Amazon are quite happy to steal unauthorised amounts from customers.

wealdroam

Turald wrote: »

Watch Out! Amazon.com (i.e. USA) site shows wrong shipping costs to UK for marketplace traders. I purchased a CD and authorised $3.99 for shipping using the "One Click" system. I was charged $14.95 shipping and after arguing the case with Amazon.com have reached the end of the line. The "One Click" system does not give any opportunity to review the charges. Amazon are quite happy to steal unauthorised amounts from customers.

Did you choose the "One Click" system, or was that forced upon you?

If you chose that option, I would expect the purchase to be made in "one click", and clearly that is not going to give the option to review things.

Turald

In brief, my issue is that I purchased a CD from Amazon.com website using the "One Click" service. The webpage showed a carriage cost of $3.99. I have been charged a carriage cost of $14.95, therefore, I sought a refund of $10.96 to my credit card (plus a £0.30 non-sterling transfer fee). The website confirms the shipping charge for one CD to Europe as $3.99. AtI no time did I authorise payment of $14.95.
The back story to my predicament is that I only purchased the CD to prove that the "One Click" service was operating on my account as Amazon had told me in previous correspondence that it was not. The only reason I contacted Amazon then was following them telling me that I had a $1 credit for digital music to be used by 31 March 2015.
All in all, if Amazon hadn't told me about the $1 credit and if Amazon hadn't then told me that I had to implement the "One Click" service to benefit from it I wouldn't now be in this predicament.
I have followed customer service, guarantee and appeal procedures for three months to no avail.
So what next: US Police? Visa?

Azari

Turald wrote: »

In brief, my issue is that I purchased a CD from Amazon.com website using the "One Click" service. The webpage showed a carriage cost of $3.99. I have been charged a carriage cost of $14.95, therefore, I sought a refund of $10.96 to my credit card (plus a £0.30 non-sterling transfer fee). The website confirms the shipping charge for one CD to Europe as $3.99. AtI no time did I authorise payment of $14.95.
The back story to my predicament is that I only purchased the CD to prove that the "One Click" service was operating on my account as Amazon had told me in previous correspondence that it was not. The only reason I contacted Amazon then was following them telling me that I had a $1 credit for digital music to be used by 31 March 2015.
All in all, if Amazon hadn't told me about the $1 credit and if Amazon hadn't then told me that I had to implement the "One Click" service to benefit from it I wouldn't now be in this predicament.
I have followed customer service, guarantee and appeal procedures for three months to no avail.
So what next: US Police? Visa?

You don't say exactly why Amazon are refusing to refund.

What is the reason they are giving for not honouring the stated carriage charge?

If you are absolutely certain that the page shows the carriage to this country (either specifically, Europe, or 'Rest of World), and that is completely unambiguous, then do a chargeback, or return the item.

But I'm much more interested in what Amazon are saying when the y refuse to refund.

boo_star

$3.99 is for US shipping, International for most if not all marketplace sellers appears to be $14.99.

I checked without logging in and logged in (so they know I'm UK based) and they always showed the shipping price as $3.99. Going through the the checkout of course changed the shipping price to $14.99.

It does seem odd that the shipping isn't adjusted to the one suitable for your location before checkout. If you're logged in it doesn't seem like a particularly difficult system to implement.

tonycottee

Turald wrote: »

So what next: US Police? Visa?

Hmmm, not sure if I would contact the Police. Probably better to go straight to the FBI.

DCFC79

tonycottee wrote: »

Hmmm, not sure if I would contact the Police. Probably better to go straight to the FBI.

Id say forget the FBI and go straight to the CIA or even congress.

The-Truth

Turald wrote: »

So what next: US Police? Visa?

Brain surgeon.