unwanted icon on laptop

tavernman

Have you run Malwarebytes, AdwareCleaner and JRT ? just a suggestion links to follow in a few mins

Edit links added

sebastianj

Even I am not sure any more, I had Lava soft appeared, which I deleted, message about a faster browser appears, there is also a search bar, I don't understand where it came from. Have updated, ms updates.
I have almost given up now.


seb

tavernman

sebastianj wrote: »

Even I am not sure any more, I had Lava soft appeared, which I deleted, message about a faster browser appears, there is also a search bar, I don't understand where it came from. Have updated, ms updates.
I have almost given up now.


seb

Try Malwarebytes,ADWC and JRT ...too soon to give up ...or just restore from a backup or do a full re-install.

System

I know nothing, but if google was installed, google has adblock plus as part of the install, maybe that removed the offending icon ?

bod1467

Does it really? As part of the standard install? Are you sure?

Or is it just that you've had it installed on another PC with Chrome, and when you signed in to Chrome on a new PC your add-ons were simply synchronised?

System

bod1467 wrote: »

Does it really? As part of the standard install? Are you sure?

Or is it just that you've had it installed on another PC with Chrome, and when you signed in to Chrome on a new PC your add-ons were simply synchronised?

I think I am right, but am pushed for time as we're going out. When I return I will endeavor to offer info.

Strider590

OP when you say you delete something, have you just removed it from the desktop?

No offence, but because of your apparent lack of knowledge, I can't imagine you going into control panel and actually uninstalling this stuff. Removing Icons does nothing......

As for "installing Google", it sounds to me like you've been had by scammers..... Did money change hands?

I think a roll back (using System Restore) would be a very good place to start, go back to before any problems started occurring and stop installing random 5hit from the internet.

Fluff15

sebastianj wrote: »

Even I am not sure any more, I had Lava soft appeared, which I deleted, message about a faster browser appears, there is also a search bar, I don't understand where it came from. Have updated, ms updates.
I have almost given up now.


seb

I think it may be worth spending £20 and taking your computer into a computer specialist or Geek Squad type place, and getting somebody else to check it out.

With respect, what you have posted on here doesn't sound like you're fluent with a computer and I don't think advising over a forum will help in this case.

sebastianj

Thank you Tavernman, Clicking on your link got me through. Running it has enabled me to write this message of thanks. I am now going to RUN Adcleaner, hopefully I will be able to use the Laptop now. I kept getting a voice message telling me that I must call '02038050590' to get help with the Viruses, I did call them and they are a private tech company.
I think they deliberately send viruse out and then promote their business. Thank you again.


seb