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Estate agent and energy certificate !!!

2

Comments

  • stator
    stator Posts: 7,441 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    sam1970 wrote: »
    I have been in the house for 12 years so no previous certificate is done. Also how can there be a certificate in the website if no one came to assess the house?
    Human error.

    Have you had a look to see if one exists?
    Changing the world, one sarcastic comment at a time.
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    In the time you've taken posting here asking us what is the point checking the website, you could have checked the website 3 times over.

    Why not check it now (34 seconds work) then you can come back and post "I told you so!"?
  • sam1970
    sam1970 Posts: 1,208 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    G_M wrote: »
    In the time you've taken posting here asking us what is the point checking the website, you could have checked the website 3 times over.

    Why not check it now (34 seconds work) then you can come back and post "I told you so!"?


    There is no need to be sarcastic. I checked the site and there is no report. I have said that we have never been visited by an assessor !!so how can they issue a report...Wireless!!!
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    There you go! You told us so!
  • sam1970
    sam1970 Posts: 1,208 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Yes..in post 11
  • DaftyDuck
    DaftyDuck Posts: 4,609 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    No, a certificate could have been issued by an assessor, and the agent paid him. The assessor could have made his visit and findings up, or he could have made a mistake and visited the wrong property, which does happen.

    But, it appears no certificate was issued. It makes a big difference as to how to approach getting a refund......
  • stator
    stator Posts: 7,441 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    sam1970 wrote: »
    There is no need to be sarcastic. I checked the site and there is no report. I have said that we have never been visited by an assessor !!so how can they issue a report...Wireless!!!
    It's incredibly frustrating when you are trying to help someone and they refuse to answer basic questions.

    It seems you have been charged for a service not provided. Write an official letter of complaint to the manager/partner of that office and demand a refund.
    Changing the world, one sarcastic comment at a time.
  • jbainbridge
    jbainbridge Posts: 2,034 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Why don't you ring them and ask for a refund. Failing that write a letter of complaint as has been suggested.

    As you say - they can hardly force their way into your house and do it now can they!
  • AlexMac
    AlexMac Posts: 3,067 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    sam1970 wrote: »
    There is no need to be sarcastic. I checked the site and there is no report. I have said that we have never been visited by an assessor !!so how can they issue a report...Wireless!!!

    Dodgy assessors have been known to issue a cert for £40 without a visit- but academic in your case!
  • Sammydog
    Sammydog Posts: 61 Forumite
    The EA is right in saying you can't sell a house without one but are they also trying to say because the house was previously on the market it still needs the certificate even though you are no longer selling? Does anyone know if this is true?


    If so, you could argue the point that they were happy to market for 3mths without it so the problem is theirs not yours; they had ample opportunity to do it while you were in a contract with them.
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