Argh Scottish Power & Npower blaming each other

Frogbear

I changed suppliers back in Decemember yet neither can confirm when the transfer happened and disagree on dates and meter readings which I turn means they are both billing me for the same usage!! They both blame each other for the issues and when I request information it never arrives just bill reminders which keep being placed on hold.
I have raised numerous complaints with no resolve - they just keep closing them.
I am beyond frustrated and wonder if anyone knows who I can complain to about the poor service as I am tired of spending every Saturday morning non the phone to disgruntled customer service advisors who don't wish to resolve this ongoing problem.

JJ_Egan

The new supplier should have asked you for meter readings .Did they and did you take meter readings and supply to old as well as new supplier .

This two bills reads as you never supplied readings .

Frogbear

Hi, yes meter readings supplied. Npower never wrote to inform us of confirmed dates so exact meter readings weren't given on dates transfer was supposed to happen. Elec went on one date then gas went back and fourth between the two due to a problem that I wasn't even made aware of.
Something has gone wrong somewhere and I am caught in the middle so now need to know who to escalate it to. Thanks

JJ_Egan

You escalate via a letter in writing headed complaint to the supplier . After exhausting their complaints procedure you can complain to OFCOM .


But i would use the Resolver from MSE .
http://www.resolver.co.uk/