virgin refusal to renew...

chrisfs150

im coming to the end of my 0% period with virgin and my current issue card expires in a few months time, they've now sent a letter to say they wont be renewing it when its out, i can keep on paying but once my balance is paid im no longer a customer!

why is this? ive paid regularly (mostly the minimum amount plus approx £30) so why has this happened? ive gone self employed 3 yrs ago is this relevant or just because i dont 'use" the card for new spending? i have been late paying a couple of time usually due to website issues on there end
or is it something else????

hope someone cannshed some light on it please?

[Deleted User]

They don't want you as a customer anymore. That's all there is to it i'm afraid.

jonesMUFCforever

OP do you have any other debts?
Any problems with your credit files at all?
Have you checked your credit files?

MABLE

chrisfs150 wrote: »

im coming to the end of my 0% period with virgin and my current issue card expires in a few months time, they've now sent a letter to say they wont be renewing it when its out, i can keep on paying but once my balance is paid im no longer a customer!

why is this? ive paid regularly (mostly the minimum amount plus approx £30) so why has this happened? ive gone self employed 3 yrs ago is this relevant or just because i dont 'use" the card for new spending? i have been late paying a couple of time usually due to website issues on there end
or is it something else????

hope someone cannshed some light on it please?

Being late a few times may have affected their decision. You could have easily set up a dd to avoid this happening.

Because you were on a promotional rate I take it that was withdrawn because of a late payment and you phoned them to get it reinstated.

By your post it was not just once but a few times.