Claiming on home insurance

gabyjane

We had another power cut yesterday for just over 12 hours, we have never claimed before and have no idea if there is any time limit etc as to when the power has to be off...anyone done it, we lost some food and due to the non existent customer service we inrend to try and claim some back..we are with direct line if it helps!! thankyou.

steveeeee

Just curious, but do you live in Basingstoke? Several houses in our road were without power for most of the day yesterday. They had two guys digging up the pavement to repair a burnt-out cable during the night.

I've never had to claim for lost food as a result of a power cut, but I would've thought that checking the terms of your contract with your power company would be a good place to start. They might offer to replace your food anyway, and you'd avoid a claim on your insurance.

gabyjane

steveeeee wrote: »

Just curious, but do you live in Basingstoke? Several houses in our road were without power for most of the day yesterday. They had two guys digging up the pavement to repair a burnt-out cable during the night.

No we aren't!! were in Devon and this is the 2nd time in a short while and i'm getting sick of it, it's not a small amount of time it's hours!! Just called direct line and we have a 1£50 excess so have decided not to bother!! just rung and complianed to the electric people though as they are useless!
Thanks for the reply though.