Scottish Power vs New Build

ratters7470

Hi all,

I put this in the Scottish Power experiences thread but would like to ask for any advice you may have here.

We moved into a new build property in Dec 14 that was unfortunately supplied with Gas & Electric by SP. As of today they still haven’t sent us a bill or any form of written communication.


When we moved in we diligently read the meters and called them to take over responsibility for the services and set up a DD for £69 per month based on our consumption in the old house. They have been happily taking the DDs until last month when they decided without warning they were going to take £400.


We noticed and immediately called them, they admitted that it was their fault but told us it was our responsibility to physically go to the bank and claim the money back, I presume under the DD guarantee. We asked them again at the time to send us a bill as we have no idea what we are paying for. No Bill.


This month the same thing has happened and again we must physically go to the bank and claim our money back, Still no bill.


We are eager to switch suppliers but can’t as we don’t know how much, if any we owe SP, They won’t tell us either and I suspect they are having trouble locating the property to set up the bill.


I am tempted to cancel the DD until they sort it out but am worried about the legal ramifications of this, my reasoning is that I have no idea if the DDs I am paying are being credited to my non-existent bill.


We have now opened a case through MSEs Resolve service. I will post back and let you know how that went.


Any advice/thoughts would be much appreciated in the mean time

Rgds

Cardew

Write to SP headed complaint.


Also confirm that any bills have not been sent to developer/builder/estate agent.


Assuming there are other 'New build' houses nearby, have they suffered the same fate?

Nada666

If you have a copy of the opening reads why do you not have an idea of how much you have used? At worst use the Standard Tariff direct debit price.