MSE News: Co-op shoppers hit with double charge

Former_MSE_Helen Former MSE Posts: 2,382 Forumite
Hundreds of thousands of Co-op shoppers have potentially been charged twice in a blunder involving people paying by card...
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Co-op shoppers hit with double charge


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  • glider3560
    glider3560 Forumite Posts: 4,115
    Part of the Furniture 1,000 Posts Name Dropper
    Which Co-op? There are many Co-ops in the UK trading as "The Co-operative Food".

    I assume you mean "The Co-operative Group". But the trading name is also used by The Southern Co-operative, The Midcounties Co-operative, Central England Co-operative etc etc etc.

    I know East of England Co-operative use the same POS machines in their stores as The Co-operative Group. But are payments processed centrally? More clarification needed.
  • enfield_freddy
    enfield_freddy Posts: 6,147 Forumite
    nice one , 200 petrol stations where people often spend £50-60 in one go,

    do you think they had a short term cash need on wednesday morning and wonga could not help?
  • Brambleberry
    Brambleberry Forumite Posts: 285
    Eighth Anniversary 100 Posts Name Dropper Mortgage-free Glee!
    Charges went through my account twice yesterday. Money back in today.
    ***Mortgage Free Oct 2018 - Debt Free again (after detour) June 2022***
    Never underestimate the power of a beautiful spreadsheet
  • MCF
    MCF Forumite Posts: 3
    Ninth Anniversary Combo Breaker
    Yup, they took it out twice and I didn't even notice this morning when I was checking my account! Then I rechecked after reading this on MSE and saw it had been taken twice yesterday but refunded once today. I wonder if refunds would be put in twice? How cheeky of them.
    I went off Co op a couple of years ago when a rude sales assistant got aggressive with me over a plastic bag! I've never ever been so badly shouted at by an assistant and had done nothing to warrant that behaviour so I wrote a letter to their head office. They apologised but I stopped shopping there for the last two years because of it and also because I was sure they had a scam going on because there were dozens of mistakes on overcharging at the till, it was notorious. I just happened to drop in recently after a long gap and this happens! Never again.
  • donnac2558
    donnac2558 Forumite Posts: 3,590
    Part of the Furniture 1,000 Posts Name Dropper
    Co.op are a total joke. I know I have two quite close and you have actually read the bar code on the shelf, and make sure its the same as the one on the product.

    Why? Because 9 times out of 10 you will be overcharged. Then the assistant gives a blank look has to call the manager over to go check the shelf, as the til insists its right.

    The only thing I now buy is their own brand 2litre water at 25p.
  • Pincher
    Pincher Posts: 6,554 Forumite
    Charged twice, refunded once, all dated 7th July.

    Santander 123 gives 3% cashback for petrol stations.
    So, if I spend £100, and get charged twice, I should get £3 x 2 = £6 cashback. If the computer isn't on the ball, and refunds £100 flat, then I would be £3 up. Dream on.
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