MSE News: Co-op shoppers hit with double charge 9 July 2015 at 3:19PM in Shop but don't drop 6 replies 2.3K views

Former_MSE_Helen

Hundreds of thousands of Co-op shoppers have potentially been charged twice in a blunder involving people paying by card...

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Co-op shoppers hit with double charge




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glider3560

Which Co-op? There are many Co-ops in the UK trading as "The Co-operative Food".

I assume you mean "The Co-operative Group". But the trading name is also used by The Southern Co-operative, The Midcounties Co-operative, Central England Co-operative etc etc etc.

I know East of England Co-operative use the same POS machines in their stores as The Co-operative Group. But are payments processed centrally? More clarification needed.

enfield_freddy

nice one , 200 petrol stations where people often spend £50-60 in one go,


do you think they had a short term cash need on wednesday morning and wonga could not help?

Brambleberry

Charges went through my account twice yesterday. Money back in today.

MCF

Yup, they took it out twice and I didn't even notice this morning when I was checking my account! Then I rechecked after reading this on MSE and saw it had been taken twice yesterday but refunded once today. I wonder if refunds would be put in twice? How cheeky of them.
I went off Co op a couple of years ago when a rude sales assistant got aggressive with me over a plastic bag! I've never ever been so badly shouted at by an assistant and had done nothing to warrant that behaviour so I wrote a letter to their head office. They apologised but I stopped shopping there for the last two years because of it and also because I was sure they had a scam going on because there were dozens of mistakes on overcharging at the till, it was notorious. I just happened to drop in recently after a long gap and this happens! Never again.

donnac2558

Co.op are a total joke. I know I have two quite close and you have actually read the bar code on the shelf, and make sure its the same as the one on the product.

Why? Because 9 times out of 10 you will be overcharged. Then the assistant gives a blank look has to call the manager over to go check the shelf, as the til insists its right.

The only thing I now buy is their own brand 2litre water at 25p.

Pincher

Charged twice, refunded once, all dated 7th July.


Santander 123 gives 3% cashback for petrol stations.
So, if I spend £100, and get charged twice, I should get £3 x 2 = £6 cashback. If the computer isn't on the ball, and refunds £100 flat, then I would be £3 up. Dream on.