Natwest Business Account - Please dont go there

grimmis2k

My wife had some technical issues logging into our business account, she contacted the Natwest's online chat advisors for help and was told that she had to re-register online using her personal debit card to get access to our business account - strange but apparently true - this royally messed up everything and we are now 34 hours into being locked out of our business account...........

1 hour 15 minutes on the phone and the 3rd complaint has been raised.

We now have to fill out an application form to re-join our own account which will be processed in “quite a while”

The first email through that should have had the application form was blank so waiting with baited breath for the second email with the application form

now been told that it will be a minimum of 7 to 10 days (Business) to get access to our account – hope the landlord doesn’t want paying!

This has to be the worst Business bank in the work time to switch ASAP.

Also recorded the two phone calls I had (Did advise them before the call I would do so) so if anybody wants a laugh I will post them up on the forum.

I am sure the Tellytubbies could run the bank better

At the end of the day all I want is access to our business account.
Oh and does anyone have any idea what a TF marker actually is? I did make some suggestions, but apparently they weren’t appropriate! According to Arum it might be Telephoney Forumphone!
Hi ho it’s off to any other bank we go! Oh and the Ombudsman!

Paul_1977

They have locked your account for a reason.

It seems the problem is getting back into it. I have had to re-register to get back in to my account so its common with Natwest systems.

There were no e-mails, this was just done on the Natwest site when I did it. Where is this email coming from?

kpearsoncj

they will prob shut ur accounts if you complained. I was missold the platinum account a couple of years ago as i said i wanted a good contactless card with them was promised if i took the £17 account per month would get a contactless card they didnt and i complainted £20 was put in my bank out of principle so they at least take people serious and they shut my accounts and blocked my banking with them!

grimmis2k

"They have locked your account for a reason."

No they locked the account or more precisely they deleted the account when trying to fix a login issue. At that point they washed there hands of the issue and told us to move onto the phone banking to see if they could fix there mess. Phone banking say they can’t fix what the web chat team have done and the only option is to re-register.

Paul_1977

They have not deleted it.

On RBS systems once your account is locked you must re-register for online banking. The account is still there, you just need to register to access it online again.

Go into a Natwest branch and you will be able to service the account.

They only lock the account if someone tries to log in with the incorrect details too many times or they suspect the account has been compromised.

All you have to do is re-register on the RBS site. I was back into my account within 10 minutes.

grimmis2k

You miss understand I appreciated the account is still there but they have removed / deleted my wifes customer number stopping the ability for her getting access to the business account.

"They only lock the account if someone tries to log in with the incorrect details too many times or they suspect the account has been compromised. "

In this case that is incorrect I have a recorded chat sessions that clearly says they accidently deleted her customer number and got her to try and generate a new one which does not work.

"Go into a Natwest branch and you will be able to service the account."

That’s great if you are not a single manned shop owner, can't really afford to keep shutting the shop to transfer money or pay bills.

"All you have to do is re-register on the RBS site. I was back into my account within 10 minutes. "

Not for us, they require us to fill out paper forms, post them back and wait a min of 7 to 10 working days to get access to our account again. If it was 10 minutes I would not be here complaining.

Paul_1977

If you have evidence that it is their mistake then try and get some compensation once you are back in.

Then I would go somewhere else.