First Utility haven't kept me aware my energy debt exposure, can i take action?

cifpower

willis01 wrote: »

22 months actually, and my responsibility for paying what I've used isn't in question. its that they didn't review my payments and report by email any underpayment (which is usually done every 6 months with other suppliers) and i would have gladly upped payments and/or moved elsewhere. they've already admitted they should have informed me, I'm just trying soften the blow.

Were your bills based on actual or estimated reads?
Were your bills carrying forward a balance gradually becoming higher?
Did your bills show an increase in the unit cost?

Robin9

In this instance can UW pursue the shortfall of over 12 months ago ? /

matelodave

First Utility provide an on-line account and produce a statement every month - did you not ever look at your account. You have a responsibility to check your own accounts especially if you chose paperless billing.

Robin9

Willis01 what do you mean by automatic meter ? Smart or 'll ?

mad_frank1

1st Utility is a company that am currently in the process of leaving. they have recently informed me that they were going to increase my bills by just under £300 a year. So naturally I switched. This month on my final bill they have not only charged me the increased amount but hit me with an exit fee that was not mentioned at any point during the signing up process. Not that surprised as I think I'll probably die before I find an honest energy supplier.

energyworker

Your supplier has an obligation to reassess your direct debit every fifteen months under the backbilling code, if they failed to do this then you are eligible to have any surplus debt built up before this written off.

For example if you were paying £80 monthly for 2 years but consistently using £100 in energy you would be eligible to have £180 written off. They should work it out on average usage over the period.

To be honest the write off they have already provided seems generous.