Question about delayed departure

sirius60

Hi

I recently took a trip to abroad and while away I lost my passport. It was a bank holiday where I was so couldn't get to the consulate to get emergency travel documents, so missed my plane. Does this count as delayed departure?

I had to pay an additional £277 to fly home with another airline the following day, as Monarch who my original flight was booked with wanted £400.

When you read the insurance documents it seems to be saying that missed departure is from the country you live in as opposed to the country being visited - which is why I'm asking the question.

rs65

sirius60 wrote: »

Does this count as delayed departure?

Delayed departure usually only covers things like strike, weather etc..

You may have cover under the passport section for additional travel and accommodation costs.

TadleyBaggie

sirius60 wrote: »

Does this count as delayed departure?

Nope, it's not the airlines fault you were unable to travel.

sirius60

Hi

RS65 I've got passport cover but that only covers costs associated with getting the emergency travel documents!

Tadley Baggie - I'm not trying to claim from the airline, which is what I think I'd be doing if the fault was there's. My question was about my travel insurance.

rs65

sirius60 wrote: »

RS65 I've got passport cover but that only covers costs associated with getting the emergency travel documents!

Pity. Most cover associated travel and accommodation costs. Who are you insured with?

sirius60

rs65, unfortunately the amount of cover may just about cover the cost of the emergency travel documents and to replace my passport.

D_M_E

Doesn't a photocard driving licence count as a valid form of I.D.? If so, then if you lose your passport while in the EU then I would think that, under Schengen rules you don't need a passport to travel within the Schengen area, only some form of valid I.D., and if this is the case then the airline should have allowed boarding using just the driving licence.


http://traveltips.usatoday.com/europeans-need-passport-travel-between-countries-europe-105883.html

D_M_E

I should add that the UK is not part of Schengen but allows citizens of other EU states which are part of Schengen to visit the UK using valid I.D. without the use of a passport, so if your trip was to a Schengen country then I think you can ask your airline for a refund PROVIDED you had your photocard Driving Licence or other valid form of I.D. with you which you could have presented to the airline staff.


This is all on the Foreign and Commonwealth Office or more likely Home Office website and gives a better explanation than the link I posted previously.

sirius60

I didn't have my driving license with me only my European Health card and two credit cards. I got quite a lot of miss information from whoever my daughter contacted at Monarch, to find out what I should do. I was initially told to go to the airport as Monarch may let me on the flight, they didn't. The big pain was that it was a bank holiday in Barcelona so the consulate was closed which was why I couldn't get the emergency travel document to make my flight. The iberia rep I spoke to at the airport also didn't tell me that I would have to pay for a new flight home. It was a real stress head the whole experience!

InsideInsurance

D_M_E wrote: »

Doesn't a photocard driving licence count as a valid form of I.D.? If so, then if you lose your passport while in the EU then I would think that, under Schengen rules you don't need a passport to travel within the Schengen area, only some form of valid I.D., and if this is the case then the airline should have allowed boarding using just the driving licence.

No, as it doesnt prove your nationality only that you hold a driving license from that country - see http://europa.eu/youreurope/citizens/travel/entry-exit/eu-citizen/index_en.htm which explicitly confirms driving licenses are excluded. The ID cards are nationally issued cards, the things that we protested against and got scrapped.

Within Schengen no ID is actually required, between schengen and the non-schengen countries in the EU then passport or national ID card is required.