Sky broadband - upgrade in contract

Nebulous2

I've cancelled my Sky TV, whilst keeping my phone and broadband. I've just received a letter offering to let me keep the recording functions of my Sky box if I sign up to a year's phone. In addition to that I will get 12 month's free broadband.

That sounds pretty good. It will reduce my costs by £7.50 a month. None of my family have any qualms about losing the channels associated with the family pack, but they o use the recording function regularly.

The only slight worry I have is that BT have installed fibre to my cabinet. It hasn't gone live yet, but I might want to do a deal on it. How does that work if I have a 12 month contract with Sky? Would they let me upgrade to fibre within contract?

Nebulous2

I've just called them. Sky don't make anything easy, do they?

I cannot get the offer to restart recording and pausing live TV until my box has been switched off, then they will switch it on again. This means we will lose all the recorded programmes currently on the hard disk.

It maybe time to check out Quidco and BT!

teddysmum

Nebulous2 wrote: »

I cannot get the offer to restart recording and pausing live TV until my box has been switched off, then they will switch it on again. This means we will lose all the recorded programmes currently on the hard disk.

Are you sure that you will lose recordings, as people who cancel, then are switched back on can access their stored recordings again ? (I can't confirm, as when I cancelled, then re-ordered, I didn't have any outstanding recordings.)

mije1983

You won't lose them as they will still be there, but you won't be able to access any that were recorded on a channel that you no longer have in your package as they are encrypted. This happens whether or not you continue to have access to the live pause/recording functions.

Nebulous2

Okay thanks folks. My wife had heard that we would lose them and I asked when I phoned. We rarely (maybe never) watch anything on the paid for channels anyway. So that won't matter.

Package goes off in the next two days and I have some family members away on holiday. They have recorded stuff, but I have no idea how important it is to them.

Nebulous2

Just to update this. My skybox stopped recording and I tried to get the sky offer to switch it back on.

Over two hours on the phone, with several different advisors and none of them would give me the offer I had in writing right in front of me, valid until 16-7-15.

I then phoned and complained. This person was very sympathetic and booked a callback between 6 and 7 on Friday evening. The time came and went with no callback.

This morning I was mulling over my options and decided to try the BT checker again. It said my cabinet was accepting orders. So I jumped ship altogether. Broadband and unlimited phonecalls are more expensive than Sky but I'm getting £80 from quidco and £100 Sainsburys voucher from BT.

Sometimes promotions just create resentment. If they hadn't written making me an offer which they then refused to honour I would still be with them. I'd probably have booked fibre through Sky as well.

Ziggy_Stardust

That is a pity that they didn't honour the offer as we are the same type of user as you, I cancelled the TV last week but have only had silly offers of them.

macman

You can always upgrade (to FTTC) while in minimum term-what you usually can't do is downgrade.