vent/query- John Lewis hate poor customers? click and collect charges

skintpaul

http://www.bbc.co.uk/news/business-33371265

£2 fee for C/C orders, under £30? So much for saving money online..

custardy

https://forums.moneysavingexpert.com/discussion/5278454

marliepanda

You're seriously saying they are targeting 'poor' people?

Get a grip. Hundreds of companies have a free delivery threshold.

tomtontom

John Lewis don't dislike poor people, they dislike low value customers. Sounds like good business sense to me.

AJXX

tomtontom wrote: »

John Lewis don't dislike poor people, they dislike low value customers. Sounds like good business sense to me.

Yes, they're a business not a charity.

peachyprice

The only thing that annoys me about JL c&c is that they have everything sent to the store from the warehouse rather than use stock on the shop floor. They could reduced their costs considerably if the used shop floor stock where possible, then they wouldn't need to charge £2.

AJXX

peachyprice wrote: »

The only thing that annoys me about JL c&c is that they have everything sent to the store from the warehouse rather than use stock on the shop floor. They could reduced their costs considerably if the used shop floor stock where possible, then they wouldn't need to charge £2.

It's probably not that straight forward.

I suspect website orders have to come from a warehouse and not store stock due to accounting/back office reasons etc...

tomtontom

peachyprice wrote: »

The only thing that annoys me about JL c&c is that they have everything sent to the store from the warehouse rather than use stock on the shop floor. They could reduced their costs considerably if the used shop floor stock where possible, then they wouldn't need to charge £2.

Click and Collect is part of JL Direct, so a different entity to the store where you might collect from. To have the items picked in store would take business away from the Direct function, require more in store staff, and most importantly, require live store stock levels to be available online. It's certainly possible but fraught with difficulty and far more likely to lead to complaints - what happens if a customer picks up the item you have reserved before the staff get to it?

paddyrg

Indeed, it's by NOT sending shop staff around picking from shelves when they could be servicing customers that they can optimise resources.

I don't know if their warehouse systems are anything like some I've seen where there's massive automation - I've seen some where the shelves of small items even come to the 'picker' (not the other way round) in a self-organising computerised robotic warehouse.

zappomatic

paddyrg wrote: »

Indeed, it's by NOT sending shop staff around picking from shelves when they could be servicing customers that they can optimise resources.

I don't know if their warehouse systems are anything like some I've seen where there's massive automation - I've seen some where the shelves of small items even come to the 'picker' (not the other way round) in a self-organising computerised robotic warehouse.

For most items it's exactly as you describe. The other issue is that the branch stock figures aren't actually live but update overnight so you'd end up with people ordering stock that's not actually there.