mbna reclaim

bass_2324

I wonder if anyone could shed some light on this please.

I had a credit card with mbna for a few years. I didn't think that I had paid ppi, but decided to send a standard letter and see what happened.

Mbna have sent back an immediate response, offering a small sum (£80) as a 'gesture of goodwill'. The letter says that they have 'notiaonally reconstructed my statement balances by removing the PPI premiums and associated interest'

Does this seem standard? I am a bit confused at the 'gesture of goodwill' bit. Is it a gesture of goodwill? Surely they are obliged to pay it back if it was mis-sold. I had no knowledge of it, so it must have been.

Thanks

dunstonh

Does this seem standard?

Yes.

I am a bit confused at the 'gesture of goodwill' bit.

It is generally used where there is no evidence of wrongdoing but its cheaper to settle the case rather than argue it.

Surely they are obliged to pay it back if it was mis-sold.

Have they admitted it was mis-sold or offering a goodwill refund?

I had no knowledge of it, so it must have been.

Not a strong complaint reason but that doesnt matter. They are settling without an argument.

-taff

They are offering you a goodwill gesture because there's probably not enough evidence that it was missold but they aren't taking any chances.

If you have records, you can contest it, if not, then a goodwill gesture is probably all you can hope for.

You can't say you had no knowledge of it because it would have been itemised on every statement with an outstanding balance.

bass_2324

Do you think that it is worth bothering with a SAR then or have I missed the boat by not doing that first?

dunstonh

You can pay your £10 and do a DSAR if you think they are not telling the truth. However, most card providers only keep a period of statement records. 6-10 years is when most start destroying them.

or have I missed the boat by not doing that first?

Wouldnt have made any difference.

brum1968

I dont know whether this helps but i have had various ppi claims upheld and the only one i have had turned down is mbna, they all dated back to mid 90s and into the 2000s, beware of them.

dunstonh

brum1968 wrote: »

I dont know whether this helps but i have had various ppi claims upheld and the only one i have had turned down is mbna, they all dated back to mid 90s and into the 2000s, beware of them.

The OP has not been turned down. They appear to be doing an auto-payout.

bass_2324

I am going to go down the SAR route - I don't think that it is likely that I only paid £43 in PPI. (rest was interest). I know i had an average balance of £1000 for at least two years.

Thanks for your replies