Contract with credit card company - unhappy with service/amenities provided

suchard007

Have just returned from camping holiday in France. We had to pay our bill upfront (which we've never had to do before). We were unhappy with the site and after about 8 days decided to take our grievances to the manager. The manager was not on site - and despite trying to find them for the next 6 days we were told that she wasn't there - and they didn't know when she would be. If we'd not paid our bill upfront then at the point of departure we would have been looking for a goodwill gesture in the form of a slight reduction in the bill, but failure with the appearance of management, we could never pursue this. A member of our party (there were 3 other families we travelled with) seemed to think that we have a contract with the credit card company and if service is not what we would be expected then we can bring the matter up with them and ask them to get involved. I've never heard of anything like this - does anyone know if there's any truth in it? I will, of course, contact our credit card company - but any advice would be appreciated. Thank you.

jonesMUFCforever

What was wrong with the place?
If the manager was not available was no other member of staff there to help you?

What exactly are you trying to get back from your credit card?

Your post is too vague to give useful answers.
As I see now you booked a camping site and you got a camping site.

This IMO is what your credit card will say to you.

Bloke_with_a_simple_life

Looks like you made a bad choice when booking your holiday.

Is it reasonable to blame a bank for this?

What's next up? Let me guess...

"I got married, paid for the wedding on my Visa card, and then I realised it wasn't to be.

Started divorce procedings, neither me or the wife was at fault - but actually it was the bank for allowing me to pay for the wedding on the credit card?

If it wasn't for the card, would never have proposed to her in the first place"

Get a grip.