Tell TC about change

Gavin234

Is there another why apart from phone to inform of change of circumstances?

I was on the phone for 23 mins and still on hold when my credit run out, didn't know it wa so expensive.

Can I email them ?

wiltsguy_2

a lot of people in the past have mentioned this and the best advice given was to try and call at 07:30 as was the best time to get through.

TELLIT01

No consolation I know, but even people who work for DWP have trouble getting through to Tax Credits, and even more trouble getting any information out of them.

Elzmumof3

i've just been told by housing benefit i need to ring TC and add working tax, the thought of sitting on hold is whats stopping me!!

bumpybecky

I recently changed jobs and childcare it took over 3 weeks to get my new employers paye reference, so I was very close to the one month deadline for informing them of changes. I gave up phoning and wrote in the end. I got an updated claim letter 3 weeks later

Gavin234

Thanks all, I have written, but I my write a duplicate letter just to be sure.

gayleygoo

I had to write to them in the end. Spent a fortune on many phonecalls, never getting through. Our new baby is 11 weeks old now but they only backdate payments for one month - I wish I could prove how long I've been trying to ring them!

In the end I got through to someone. It took 25 minutes just for him to take my basic details. I really think he was drunk or hungover or it was his first day, he was just awful. Then he told me he couldn't "add another child to our claim" and I'd have to write to them. Gah!!