Eon- horrendous service, is a complaint worthwhile?

victor2

Hengus wrote: »

Thank you. It cannot be beyond the ability of computer man to write a piece of software that alerts both CS and the customer to the fact that actual readings haven't been accepted. This forum is littered with people who believe that they have done everything asked of them, and then are surprised to find out that they have been over/under billed. It would be interesting to know if the software also rejects readings from smart meters which it thinks are out of the ordinary.

Quite a few years back I was with PowerGen (as they were then) and had my electricity meter changed. The man who changed it said to look out for a silly bill as they didn't always record the meter changes. I worked out that the difference between the two meters equated to about £5K worth of electricity. Just before the next bill was due, I got a letter (computer generated I am sure) saying there would be a larger than average bill coming unless I contacted them to discuss it.
I did, and a human dealt with it quite efficiently. The human gave me her direct number and it took about 8 weeks to get it sorted, but I never got a silly bill.
So, even several years ago, computers could spot potential errors. Wasn't rocket science then and I'm sure it isn't now...