MSE News: HMRC to set aside £45m to improve phone service

dori2o

redux wrote: »

It looks like you've hit the nail on the head there.

some basic arithmetic:

The £45 million allocation will come from the current spending settlement and is not additional revenue from the Treasury, HMRC says.

The money is paying for around 3,000 additional staff to join customer service teams, on top of around 2,000 who are being moved over temporarily from other parts of HMRC to help with the tax credits deadline and letters and forms.

£45 million divided by 3000 is £15,000

But some of the money is for temporary redeployment of existing staff.

So it would appear that the additional 3000 staff will be on or below the minimum wage.

But add on employment overheads like employer national insurance, pension contributions, training and office space cost, and maybe someone has got their sums wrong.

Even the new staff they are taking on are in the majority on temporary short term contracts.

There are certain departments within Gov that simply can't be drastically cut if you want to maintain a goid qualiry of service and IMO that includes departments such as DWP, HMRC, HMCTS, Department of Education.....

Inessence any department whose services are essential to the basic running of the country.

pmduk

Perhaps they should get rid of their appalling IVR system. I can't think of a worse implementation of IVR anywhere.

pmduk

dori2o wrote: »

There are certain departments within Gov that simply can't be drastically cut if you want to maintain a goid quali[t]y of service and IMO that includes departments such as DWP, HMRC, HMCTS, Department of Education.....

Sadly this Govt doesn't include DWP or those areas of HMCTS that might include the less wealthy in society, nor HMRC as anyone who's had deaings with them will know.

gadgetmind

Of course, if personal taxation was simplified, such that your average tax payer didn't have to understand several thousand pages of notes just to complete their self assessment, then we wouldn't need all these grunts on the other end of a 'phone line.

Just a thought.

Pincher

Plenty of ex-Greek civil service personnel coming our way.
I hear they are usually university graduates. Hire them for UK minimum wage.
The only problem is they have been cutting a deal to reduce tax bills for kickbacks. And then they are going to strike for equal pay.

micky2phones

I myself and im sure others have had my problem where you have a letter from one person get a reply from someone else and a different
department.
They should have the person who sent the letter follow it up, if it goes to another work mate/ department get it back.
Until the matter is closed, their happy and you are too. IMO

Former_MSE_Helen

Thanks gadgetmind - that typo has now been corrected.