Executive Complaints Manager never contacted me

Big_John_246

Hi All

On the 11/06/2015 I sent an email to the Chief Executive of Santander Mr Nathan Bostock as I was not getting anywhere with a problem I was having so I went to the top.

My email was passed to Executive Complaints Manager, Media & Executive Complaints, who had been asked to investigate and respond on his behalf of Mr Bostock

I was asked for my contact details and what the problem was, I was told that he would look into the matter and get back to me the next day 12/06/2015.

To date I have not contacted in anyway, am I surprised, not really, this happens all the time big financial organizations or corporate company’s say they will get back to you and they very really do.

I am at a loss what to do, I am so fed up with banks, and they way they treat the average person.:(

Some years ago I tried to stop an armed robbery in one of there branches and ended get hit over the head, I was asked recently would I do it again and I said no I would probably help the armed robber.

colsten

Easy. Just write to Mr. Bostock again. And/or wait until 8 weeks are up from your original complaint and then escalate the matter to the FOS. But don't expect the FOS to resolve your issue immediately.

Big_John_246 wrote: »

Some years ago I tried to stop an armed robbery in one of there branches and ended get hit over the head, I was asked recently would I do it again and I said no I would probably help the armed robber.

If you told them that, or threatened them in any other way, you should probably expect to hear from their lawyers, or have your accounts closed.

meer53

If you've not received a response within 8 weeks of your complaint being made, you can go to the FOS.

Midslad27

Hi.


How do you contact the CEO of Santander?

Big_John_246

Midslad27 wrote: »

Hi.


How do you contact the CEO of Santander?

I done a search on the internet.

Big_John_246

colsten wrote: »

If you told them that, or threatened them in any other way.

I did not mean it in that way and I would not do that, it is just my way of saying how annoyed I am with them :mad:.

colsten wrote: »

you should probably expect to hear from their lawyers, or have your accounts closed.

Yes they would be quick enough to act on that but not on issue in the first place.

PeacefulWaters

Just follow it up and ask for an extra £50 on top of whatever else you're due.

PrinceYumil

It may be a number of reasons and could be something as simple as hey took your contact details down wrong. Get in touch again and mention this and how it is making the situation worse.

Do you have contact details for their exec office as the normal customer service agents do not have this.

Then as others said if it's not dealt with in 56 days you can complain to the ombudsman and maybe the FCA too.

Out of sheer curiosity did you already have a complaint opened before contacting the CEO?

rhinestonemaiden

SANTANDER UK Executive Office Complaints Email:
Complaints.ChairmanCB@santander.co.uk

CEO email address: nathan.bostock@santander.co.uk

colsten

Can someone update the title of the thread to: "OP never reported the outcome of their complaint"