BT Mobile Rip Off to Broadband customers- If it's too good to be true....

Legacy_user

Has anyone else ordered the BT mobile for £5- reduction of £5 for being a broadband customer?

It sounded good for my primary aged child, so yesterday I contacted BT's 0800 number to ask if they capped the contract and I didn't want a shocking bill at the end of the month. I was told that I could cap it at zero pence, by going into my BT account and clicking on 0p ..., therefore I was quick to order (A lovely bonus for the advisor) and I received the SIM today. I went on line to activate it, set parental controls and to cap the spending limit, only to find that the cap limit over and above the original £5 is actually £5 as well, as there is no such thing as 0 pence.

I contacted BT by phone, waited five min’s to connect then explained the situation, she put a note on my account and then passed me onto someone else to cancel the contract, I waited for six min's then hung up as I have better things to do and decided to cancel by replying to an earlier email.

I agree it is a good offer for most people who are mature enough to budget. I am now shopping around for a full package elsewhere on principle and will pay the £10 elsewhere as well, but not to rip off companies like BT.

Silk

Perhaps there was some confusion ...you can set the "roaming cap" to 0p but the minimum spend cap is £5 over your allowance

System

Hi Silk,
Perhaps there was some confusion, however I clearly stated to the advisor, to clarify any misunderstandings, that under no circumstances will my monthly bill be over £5, the advise I was given was no not ever as long as I set it to 0p.

Thanks for the reply.