We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Experian Customer Service problems
ian_h
Posts: 340 Forumite
Does anyone have any suggestions who to contact in the UK about issues with the statutory £2 report?
I've been through the emailed help and had so many inappropriate and irrelevant cut and paste replies that I'm convinced no one actually reads the problem and its just a numbers game to get the email queue sorted.
The problems started in March and in the end after numerous tickets I just decided to buy another report and see if the issue was fixed - only this time only one account was reported (approx 20 on one in march)
Cut & Paste answer 1. ensure you input all addresses for last 6 years (despite same address for 15 years). Answer 2. Those banks mustn't supply us with data any more (all 19 of them!).
I can see the problem on the report but I cant fix it and experian dont seem to want to help
I've been through the emailed help and had so many inappropriate and irrelevant cut and paste replies that I'm convinced no one actually reads the problem and its just a numbers game to get the email queue sorted.
The problems started in March and in the end after numerous tickets I just decided to buy another report and see if the issue was fixed - only this time only one account was reported (approx 20 on one in march)
Cut & Paste answer 1. ensure you input all addresses for last 6 years (despite same address for 15 years). Answer 2. Those banks mustn't supply us with data any more (all 19 of them!).
I can see the problem on the report but I cant fix it and experian dont seem to want to help
0
Comments
-
Hi Ian_h,
I'm sorry to hear that the responses that you've had have not been helpful.
From what you have said I understand that your account information is not being retrieved when you apply for your statutory report.
This could caused this be due to a format issue with the address.
If you[EMAIL="uksocialsupport@experian.com"] email [/EMAIL]your your details (name, DOB, address and report reference number) I will be happy to take a look at this and see what has caused it.
Kind Regards
Neil“Official Company Representative
I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
Posts by James Jones, Neil Stone, Stuart Storey & Joe Standen0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.6K Work, Benefits & Business
- 602.9K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards