Seemingly deliberate account switch botch

eskbanker

jlfrs wrote: »

I take it you've nothing to say about the comments I received from First Direct that they had seen cases where switches were sabotaged in order to make the new bank culpable, even though it wasn't their fault? That was the main point of my post.

Well I hadn't intended to, but if you insist....

Deliberate sabotage of this process by anyone sounds like a completely ridiculous proposition to me! Clearly there is always the potential for things to go wrong for a variety of reasons, including human error, but apart from anything else, all signatories to the CASS inherently have to deal with each other on an ongoing basis, so it wouldn't make any sense for one to stir things up if the other bank could just as easily 'retaliate' for switches in the other direction.

What would Santander gain by deliberately sabotaging switches anyway, it's hardly going to incentivise customers to reverse their decision to switch away?

Sounds to me like the FD agent you spoke to had an overactive imagination, or you misunderstood what they were saying, or maybe even both....

grumbler

eskbanker wrote: »

...
What would Santander gain by deliberately sabotaging switches anyway, it's hardly going to incentivise customers to reverse their decision to switch away?

Absolutely. It's just common sense really.

colsten

jlfrs wrote: »

Colsten - has anyone ever accused you of being a pedant before?

is that something good or bad? are you trying to tell me something? what's it got to do with account switching and FD and Santander? how does such an accusation work? what does it mean? you need to be a bit more precise

jlfrs

eskbanker wrote: »

Well I hadn't intended to, but if you insist....

Deliberate sabotage of this process by anyone sounds like a completely ridiculous proposition to me! Clearly there is always the potential for things to go wrong for a variety of reasons, including human error, but apart from anything else, all signatories to the CASS inherently have to deal with each other on an ongoing basis, so it wouldn't make any sense for one to stir things up if the other bank could just as easily 'retaliate' for switches in the other direction.

What would Santander gain by deliberately sabotaging switches anyway, it's hardly going to incentivise customers to reverse their decision to switch away?









Sounds to me like the FD agent you spoke to had an overactive imagination, or you misunderstood what they were saying, or maybe even both....

Eskbanker - have you switched any bank accounts at all, ever?


If it went wrong (for whatever reason), would you ask for an explanation or just accept that of the 2 million or so switches that have taken place successfully, yours is the only one to suffer a glitch? If you did decide to enquire and you were told it was down to your old bank not doing their bit and it was not an isolated experience, what would you think?


If you thought as I did, that this might be worth sharing with other Moneysavers, would you post on this Forum as a general point of interest, or knowing that everything you wrote would be dissected and challenged, actually not bother?

eskbanker

jlfrs wrote: »

Eskbanker - have you switched any bank accounts at all, ever?

No, I haven't actually, but I haven't been to the moon either and that doesn't stop me from having an opinion about those laughable conspiracy theories either....

jlfrs wrote: »

If it went wrong (for whatever reason), would you ask for an explanation or just accept that of the 2 million or so switches that have taken place successfully, yours is the only one to suffer a glitch?

I'd ask for an explanation, I wouldn't be particularly interested in whether mine was a one-off or not.

jlfrs wrote: »

If you did decide to enquire and you were told it was down to your old bank not doing their bit and it was not an isolated experience, what would you think?

I'd think "Well they would say that, wouldn't they?"

jlfrs wrote: »

If you thought as I did, that this might be worth sharing with other Moneysavers, would you post on this Forum as a general point of interest, or knowing that everything you wrote would be dissected and challenged, actually not bother?

I can't speak for everyone obviously, some may have found your post useful, but if you don't want people pointing out the absurdities of sensationalist and baseless allegations, don't make them....

jlfrs

eskbanker wrote: »

I can't speak for everyone obviously, some may have found your post useful, but if you don't want people pointing out the absurdities of sensationalist and baseless allegations, don't make them....

Your quite right Eskbanker and I apologise for making sensationalist and baseless allegations. I must have misheard and misunderstood what First Direct and Santander said to me and decided to post a deliberately misleading comment on this Forum. I apologise if this may have led other Forum members to believe this country's financial institutions would not conduct their business professionally and efficiently.
Furthermore, I will remember that my experience gained during half a dozen Switches counts for nought and my good intentions are to be challenged and viewed with suspicion.

meer53

Mistakes are made. Move on.

You don't need any DD's to switch to FD, just to let you know.

agrinnall

jlfrs wrote: »

Your quite right Eskbanker and I apologise for making sensationalist and baseless allegations. I must have misheard and misunderstood what First Direct and Santander said to me and decided to post a deliberately misleading comment on this Forum. I apologise if this may have led other Forum members to believe this country's financial institutions would not conduct their business professionally and efficiently.
Furthermore, I will remember that my experience gained during half a dozen Switches counts for nought and my good intentions are to be challenged and viewed with suspicion.

Well that's alright then...

eskbanker

jlfrs wrote: »

Your quite right Eskbanker and I apologise for making sensationalist and baseless allegations. I must have misheard and misunderstood what First Direct and Santander said to me and decided to post a deliberately misleading comment on this Forum. I apologise if this may have led other Forum members to believe this country's financial institutions would not conduct their business professionally and efficiently.
Furthermore, I will remember that my experience gained during half a dozen Switches counts for nought and my good intentions are to be challenged and viewed with suspicion.

Apologies accepted!

Sorry, only kidding - just to be clear, I'm not accusing you of acting in bad faith or anything, just attributing too much value to a bank employee bad-mouthing one of their competitors.

Nobody is saying that the banks don't make mistakes, there have been numerous posts on here about similar problems with switching but I don't recall any of them making the leap that this must be deliberate sabotage.

And to be honest, I don't see why you feel that your "experience gained during half a dozen Switches" counts for something when speculating about how Santander got it wrong, but can see that your other post about Yorkshire Bank could be useful to other readers....