Virgin Amex wont credit miles

Richard1962

Dear All


I took out a Virgin Amex Black card in January on the promise of 18500 airmiles plus a bonus of 6500 miles if I spent £3000 in the first 90 days.


Well I actually spent £7700 in the first 90 days but have not received the bonus despite a long exchange with their customer service department.


I keep getting the following standard response "I appreciate your concerns with this. I have reviewed your account and can confirm that our Marketing team have come back with a response. Your account was opened on 07 January 2015. The offer available at this time was 18500 bonus miles, which you earned on 05 February 2015. Regrettably there were no further bonus miles on offer at that time"


I don't know how to escalate this and don't have the original application form. Any guidance would be much appreciated.

jckh14

Hmm I'm currently on the same deal, I hope the same thing doesn't happen to me after the 90 days

blindman

Richard1962 wrote: »

Dear All


I took out a Virgin Amex Black card in January on the promise of 18500 airmiles plus a bonus of 6500 miles if I spent £3000 in the first 90 days.


Well I actually spent £7700 in the first 90 days but have not received the bonus despite a long exchange with their customer service department.


I keep getting the following standard response "I appreciate your concerns with this. I have reviewed your account and can confirm that our Marketing team have come back with a response. Your account was opened on 07 January 2015. The offer available at this time was 18500 bonus miles, which you earned on 05 February 2015. Regrettably there were no further bonus miles on offer at that time"


I don't know how to escalate this and don't have the original application form. Any guidance would be much appreciated.

Here's a link from Headforpoints that gives the details of your offer.

And hopefully here's the Cached page :cool: as of 17th March

Looking at the HFP post the offer may have started on the 9th Jan so you may have applied too early and missed it?