Norwich & Peterborough - Outgoings letter

keyser666

Hi,

My sister has sent N&P the template letter claiming hardship as per the forum and she is in hardship as much as I help. She has had a response from N&P asking her to fill in a form for her outgoings and asking how she manages to live? Has anyone else had this? What happened, has anyone had it with another bank?

Her total claim is approx £755 without the 8% yearly interest rate.

dunstonh

Has anyone else had this?

Yes. it is normal to provide a budget analysis. Shouldnt be too difficult for her as most people in hardship count the pennies and know exactly what they are spending.

Her total claim is approx £755 without the 8% yearly interest rate.

That is irrelevant as hardship claims do not always result in a refund even if they agree you are in hardship. They have a range of non-refund solutions open to them.

keyser666

Thanks dunstonh, I am aware of the range of non refund options, anything would help her to be fair