First Utility - cant get simple thing right....

wymondham

Bit angry here as I've spent a good few hours on the phone to FU since moving to them in March. The problem?


They keep switching my day/night meter reading round so I cant enter any readings. Each and every rep has promised to correct it but to date still having problems..


What more can I do???


thanks

[Deleted User]

wymondham wrote: »

Bit angry here as I've spent a good few hours on the phone to FU since moving to them in March. The problem?


They keep switching my day/night meter reading round so I cant enter any readings. Each and every rep has promised to correct it but to date still having problems..


What more can I do???


thanks

The reps are b/s ing you.they can t do anything but you can make sure they imput the correct day and night reads by labeling the meter with which rate is R1 and R2 .I m not sure which contractor reads for F.U. ( Meter Plus I think ) but our meter readers (G4S ) are exactly the same with each different meter reader having a good chance of doing it wrongly.
I hope you are doing it correctly because some have incorrect analogue timer switches controlling the day/night