What's up with Boots ?

pmduk

50Twuncle wrote: »

Boots are too big to fail !!
They went downhiĺl when they merged with Walgreen (U$)

They were going downhill a long time before that, hence their need to merge with walgreen.

pmduk

Anatidaephobia wrote: »

I did use their service where they get the prescription from your GP so you don't have to but I cancelled it after a couple attempts. I feel more in control if I get it myself rather than relying on them to do it and then they don't.

A member of staff spent 15 minutes trying to tell me that I'd never registered for the service. Once I'd produced the receipt she claimed that - despite my name not being in their register - they'd asked my GP practice for a prescription but it hadn't been produced.

pmduk

Anatidaephobia wrote: »

I did use their service where they get the prescription from your GP so you don't have to but I cancelled it after a couple attempts. I feel more in control if I get it myself rather than relying on them to do it and then they don't.

A member of staff spent 15 minutes trying to tell me that I'd never registered for the service. Once I'd produced the receipt she claimed that - despite my name not being in their register - they'd asked my GP practice for a prescription but it hadn't been produced.

50Twuncle

Boots evidently think that it is acceptable to rip off the NHS - they charged not only £8.20 per individual sock (remember - they come in pairs) - but also another £8.20 for a sheet of plastic with a nylon strap) - an "acti glide"
Luckily, I do not have to pay, I now have a PPC - but if I had been paying, I would have complained, especially after waiting so long for them.....

C_Mababejive

I dont know about prescriptions but my experiences with boots opticians have been ..err.. not that good. I wont use them again. Been a couple of times,lesson learned.

pollypenny

Gosh, the Boots in our town has efficient and friendly staff.

It's great.

KxMx

No choice apart from Boots where I live.

I gave up with the advanced ordering because there were so many problems. They'd either have it ready 3 weeks early or i'd go in the day after it was due to collect to find it unfilled. Staff didn't seem to get my complaints! I think 1 month out of 7 I had no problems.

Once I went in in June and was presented with a mystery unfilled prescription from April!

Now I just drop the request in the in store box which they still struggle with, but marginally less than the advance ordering.

If I don't get a text within 10 days saying it's ready, I phone them to see what's happening.

Much easier than queuing after a week to find it's not there.

tomtontom

50Twuncle wrote: »

Boots evidently think that it is acceptable to rip off the NHS - they charged not only £8.20 per individual sock (remember - they come in pairs) - but also another £8.20 for a sheet of plastic with a nylon strap) - an "acti glide"
Luckily, I do not have to pay, I now have a PPC - but if I had been paying, I would have complained, especially after waiting so long for them.....

Boots do not dictate how prescriptions are charged for - you would have incurred three charges wherever you got the items from.

AshfordSteve

I don't want to defend Boots as I work for a competitor and have gained a lot of patients due to the deficiencies of the Boots near me, but all pharmacies are experiencing issues with obtaining some medicines. Sometimes there are manufacturing issues with a product - eumovate and betnovate were unavailable for months earlier this year. Sometimes products have to be ordered from specialist suppliers and take longer to obtain.

Sometimes manufacturers place quotas on their products at the level of the individual pharmacy - and sometimes these quotas are set at 0!

I have avoided ordering prescriptions for patients like the plague! They create so much stress in the pharmacy, and I also feel that patients should take some responsibility for their prescriptions.

Cornucopia

AshfordSteve wrote: »

.... and I also feel that patients should take some responsibility for their prescriptions.

What do you expect them to do that they could practically do?