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Scammers requested to download files.

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jazzy
jazzy Posts: 1,093 Forumite
Part of the Furniture 500 Posts Name Dropper
My daughter received a phone call today supposedly from a TalkTalk representative. Who informed her that she had virus problems on her laptop and asked her to download some files to her laptop. She became suspicious when the representative requested asked her for bank details, which she refused to give. She said that she did not do online banking and the representative called her a liar, so obviously a nasty scammer.

I dont know what files have been downloaded, I told her not to use the laptop until it's checked over. Any idea what these scammers do to the system? and is it safe to continue to use the wifi in case some router settings have been changed?

Comments

  • acc
    acc Posts: 463 Forumite
    Part of the Furniture 100 Posts Name Dropper
    There's advice on this sort of call on various websites such as Microsoft Avoid tech support phone scams.
  • valeriej43
    valeriej43 Posts: 77 Forumite
    i had reason to ring Currys a few months ago and i was directed to another phone no, the person there asked me for £149 to fix a problem i had rung about and got quite nasty when i refused
    I rang Currys back and they said it wasnt their policy to do this and must somehow have got through to a scammer
  • gunte
    gunte Posts: 184 Forumite
    Watch this video
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    gunte wrote: »
    Watch this video

    Brilliant - thanks
  • teddysmum
    teddysmum Posts: 9,521 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    This one was posted some time ago https://www.youtube.com/watch?v=1UE_Q1pprEg
  • Hoof_Hearted
    Hoof_Hearted Posts: 2,362 Forumite
    Part of the Furniture 1,000 Posts
    Normally with these scam calls, you are directed to a website where you are asked to download a support program. If she didn't do this, you are probably OK. If she did, you could try system restore to roll it back to a point before the phone call.
    Je suis sabot...
  • Fightsback
    Fightsback Posts: 2,504 Forumite
    50Twuncle wrote: »
    Brilliant - thanks

    Catch this one,even better:

    https://www.youtube.com/watch?v=exOek9LAwuU
    Science isn't exact, it's only confidence within limits.
  • Susan1942
    Susan1942 Posts: 1,460 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I just had a call from Talk Talk this am saying I was having problems with my internet connection. I am having problems with the connection dropping most days about 4 o 5 times Some days even more so
    I asked why she was calling me and she said just to help I said why did you call She said I can give you your talk talk account no She said just look at your keyboard and go to clrl and then go to Microsoft At this point I refused A man came on and said why don't you want to do this I said I am not sure who you are He said I am from Patch Patch
    I just said I am terminating this call
    Was this a SCAM I am not sure but not prepared to give them any access Sue
  • GunJack
    GunJack Posts: 11,839 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    yes it was a scam...if you have problems with you isp, you call them...
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • Susan1942
    Susan1942 Posts: 1,460 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Thanks for that My gut instinct told me to cut them off

    Sue
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