Scammers requested to download files.

jazzy

My daughter received a phone call today supposedly from a TalkTalk representative. Who informed her that she had virus problems on her laptop and asked her to download some files to her laptop. She became suspicious when the representative requested asked her for bank details, which she refused to give. She said that she did not do online banking and the representative called her a liar, so obviously a nasty scammer.

I dont know what files have been downloaded, I told her not to use the laptop until it's checked over. Any idea what these scammers do to the system? and is it safe to continue to use the wifi in case some router settings have been changed?

acc

There's advice on this sort of call on various websites such as Microsoft Avoid tech support phone scams.

valeriej43

i had reason to ring Currys a few months ago and i was directed to another phone no, the person there asked me for £149 to fix a problem i had rung about and got quite nasty when i refused
I rang Currys back and they said it wasnt their policy to do this and must somehow have got through to a scammer

gunte

Watch this video

50Twuncle

gunte wrote: »

Watch this video

Brilliant - thanks

teddysmum

This one was posted some time ago https://www.youtube.com/watch?v=1UE_Q1pprEg

Hoof_Hearted

Normally with these scam calls, you are directed to a website where you are asked to download a support program. If she didn't do this, you are probably OK. If she did, you could try system restore to roll it back to a point before the phone call.

Fightsback

50Twuncle wrote: »

Brilliant - thanks

Catch this one,even better:

https://www.youtube.com/watch?v=exOek9LAwuU

Susan1942

I just had a call from Talk Talk this am saying I was having problems with my internet connection. I am having problems with the connection dropping most days about 4 o 5 times Some days even more so
I asked why she was calling me and she said just to help I said why did you call She said I can give you your talk talk account no She said just look at your keyboard and go to clrl and then go to Microsoft At this point I refused A man came on and said why don't you want to do this I said I am not sure who you are He said I am from Patch Patch
I just said I am terminating this call
Was this a SCAM I am not sure but not prepared to give them any access Sue

GunJack

yes it was a scam...if you have problems with you isp, you call them...

Susan1942

Thanks for that My gut instinct told me to cut them off

Sue