WREN Nightmare!

EstherClark2012

Any ideas how I progress from here.

Wren having insisted on me paying up front, then contract out the fitting and so the nightmare starts.
To cut a long story short nobody is responding to messages (including management), bits are missing, work surfaces delayed, and I have an incomplete unusable kitchen and nowhere to turn.
How do I get straight answers and the kitchen complete without spontaneously combusting.

NICHOLAS_2

We went to wren to see how different they were to out other suppliers, they take 5 weeks+ to put orders together, if bits are missing it could take 2 weeks or more.

They were asking us if they wanted to work for them, they subcontract work out and always looking for fitters.

Ultimately, i think you are being ignored because they are not ready to sort your job out and probably get tired of telling people 'a few more days' etc

How much have they stung you for?

Annie1960

If they have a Twitter account or Facebook, go on there and complain. Many companies don't like public complaints.

phill99

there is a raft of awful reviews about Wren all over the internet and especially this Forum. You will see the same old themes coming up time and time again -no returned calls, no email response, not all items turning up and never being delivered etc.


Cut your losses now and spend a couple of hundred quid and get a solicitor involved as this stage. Wren are simply the worst kitchen supplier in the market.