Refund on credit card

toon4thetitle

Hi, hoping someone can help.

I bought a light fitting from Argos instore on my credit card, and returned it to the shop last Sunday, requesting a refund. I put my card in the chip and pin machine as you do, thinking that refund would appear on my card in around 3 days.

I checked my credit card account this morning and it still hasn't appeared. Looking at my Argos receipt, it says the refund was 'cash', yet it certainly wasn't. I didn't check the receipt in store as I just assumed the refund would be applied to my card, being given no indications to the contrary.

Has anyone any ideas as to what I should do? I'm thinking of going to the store and explaining, but am concerned they'll try and tell me that they've given me that refund.

Any advice welcomed!

Thanks

Caz3121

I would go in and factually state what you have here. If they had entered this as a cash refund and not given it, their cash at the end of the business day would have had an excess to the value of the light fitting - they may be struggling to work out why the cash was up so may already be aware there was something wrong that day

bod1467

Or ... the person processing the refund pulled a sly one and pocketed the cash. And may habitually do this.

(Unlikely I know, but not impossible).

somethingcorporate

If it's a cheap light fitting and given the volume of transactions going through this may be hard to prove at the end of the day.

Jakg

It would be very unusual to refund an item bought on a credit card as cash - I think most retailers refuse to do this as their merchant agreements prevent it - otherwise it'd be an easy way of getting a free cash advance.

unholyangel

Contact them sooner rather than later. They should at least be able to check the CCTV if they have any.

We unfortunately just had to do the same after an employee who's been with us 15 years stole from an envelope of cash a client had handed in to another staff member.

You could also try your card company and see if any transactions are pending. But I imagine its likely a mix up/possibly just the way it appears on your receipt. Usually stores will not refund by a method that was not the original payment method. At a push, you can sometimes get them to give you store credit or issue a cheque....but I've never heard of one issuing cash for what should have been a card refund.

danimcg85

Go and explain the situation. As previously said the till would be up when counted the next day. I work in Argos and although we always refund to the original payment method its very easily over-ridden by pressing the wrong button.

toon4thetitle

Thanks. I think I'll go in this evening and see what they have to say. There are no transactions pending to my credit card account so there must have just been a mix-up at the till. I'm completely fine with that as long as they give me my money back.

mufi

Not quite the same thing, but I recently took a pair of shoes back to John Lewis for refund, put the card through the machine and thought all was well.


Few days later it appeared on my bank statement as a debit, not credit, so they'd a) got the shoes back and b) charged me twice for them. Expecting problems, I rang JL and it was sorted with absolutely no problems. I have no idea how they could have checked my story, and fondly imagine there's occasionally still some trust left.


Having said that, Argos is not JL...