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question about landline phone

red_devil

red_devil Posts: 10,793 Forumite

17 June 2015 at 12:37PM in Phones & TV

My broadband is ok, but landline phone isnt working, its dead, no dialling tone. I presume it cant be the line as bb is ok, can someone confirm that please?

:footie:

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Comments

Retrogamer Posts: 4,218 Forumite

17 June 2015 at 12:41PM

Remove all the broadband filters from all your sockets and then try connecting the phone into the socket directly and without a filter to see if any change.

All your base are belong to us.
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cajef Posts: 6,283 Forumite

17 June 2015 at 12:43PM

You have a problem with the line, only one leg of the incoming pair of wires is used for broadband but the phone needs both legs.

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Retrogamer Posts: 4,218 Forumite

17 June 2015 at 2:33PM

cajef wrote: »

You have a problem with the line, only one leg of the incoming pair of wires is used for broadband but the phone needs both legs.

It could be a faulty router, faulty filter, faulty phone as well.

All your base are belong to us.
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red_devil Posts: 10,793 Forumite

18 June 2015 at 8:05PM

Checked everything its not the phone as the phone works at neighbours house. Its the line its dead. Have asked bt to test the line.

:footie:
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