Wrong price label on item

pendragon_arther

When I was younger shops had to honour the price but since EU things have changed to the silly invitation to treat.

esuhl

pendragon_arther wrote: »

When I was younger shops had to honour the price but since EU things have changed to the silly invitation to treat.

Are you sure? I don't think that's ever been the case. :-/

arcon5

I bet it wouldn't be so silly if you was the poor shop keeper struggling to make a living working 80 hrs per week and priced a tv up at 3.99 instead of 399.

and it has never been law

luvchocolate

I manage a Hospice charity shop and the main problem we have is customers peeling of the bar code and replacing it with a cheaper price from another item, so we now write the price on the ticket as well.
If we made a genuine mistake ie 2 identical items at different prices I would charge the lower price as a goodwill gesture, but we are not talking high value items here.

hollydays

George_Michael wrote: »

It would actually be fraud (Fraud by false representation to be exact).
Deception as an offence was covered by S15 of the Theft act and this was repealed and replaced by the Fraud act in 2007.


Changing a pricing label is an offence even if the shop refuses the sale as all offence requires is that someone intends to make a gain (or intends to cause loss to another).

The store itself can't make a detention for this , you'd have to have the proof, even then it's only the police can arrest.

Cycrow

hollydays wrote: »

If this was the law it would be easy to stick another price on something yourself then insist they honoured it. Clearly that doesn't make sense, hence the law.

when i worked at Tesco, we had this happen alot. Customers would peel of the reduced labels from some items and stick it on others.

so they scanned through at much lower prices. Sometimes you will notice and refuse the sale, others they may get away with it

George_Michael

hollydays wrote: »

The store itself can't make a detention for this , you'd have to have the proof, even then it's only the police can arrest.

Your point being?
I didn't make any reference as to who can arrest a fraud suspect simply because it's not relevant here. I was simply pointing out the error in referring to the crime of switching pricing tickets as deception.

There are many offences for which it is only the police have the power of arrest but irrespective of who can carry out the initial arrest, a crime may still have been committed.

InsideInsurance

pendragon_arther wrote: »

When I was younger shops had to honour the price but since EU things have changed to the silly invitation to treat.

Then you werent growing up in the UK then.

Its been urban myth for decades but no truth to it, though many companies may choose to honour the price when the difference isnt too much and they acknowledge its their fault you cannot force them to.

If they are intentionally miss pricing then these are issues that trading standards or ASA can deal with but still doesnt give you the right to force a sale at that price.

Bogof_Babe

Well I still believe that the price on the item was correct, and it was the computer that was wrong. How do you accidentally or mistakenly stick a further reduction red label over the top of the previous one? And no, it couldn't have been removed from another item as they are the devil's own trouble to peel off anything!

I will go in on Friday and see whether it has been returned to the shelf, and what the price now says.

InsideInsurance

Bogof_Babe wrote: »

Well I still believe that the price on the item was correct, and it was the computer that was wrong. How do you accidentally or mistakenly stick a further reduction red label over the top of the previous one? And no, it couldn't have been removed from another item as they are the devil's own trouble to peel off anything!

I will go in on Friday and see whether it has been returned to the shelf, and what the price now says.

Easily, was at a sale the other day and the cashier was claiming pretty much everything had been mispriced, not only that but that a lot of non-sales stock had been put onto the sales rails. The signs on the wall did say "all ties £25" and "Trousers from £45" where as the tie I picked up was priced £10 and the trousers had a £25 sticker on them.

In fairness to the shop for me they did honour the prices on the stickers without any fight/ discussion at all but the guy in front had picked up a next seasons suit which had been accidentally marked down 90% when it shouldnt have been in the sales at all and they did offer to do it for half price rather than the ticket price, his other items they said they'd sell as marked.

I dont know how TK Maxx does their pricing, the short time I worked in a smaller shop we just got a fax from HO giving the SKU codes and the new prices and the tills were updated automatically overnight. You then found the items on the shelves and printed off new pricing and stuck it on or crossed off the old price and wrote the new one. Was very possible to miss read a SKU code and end up discounting the wrong item but when the code was put in the till it brought up the correct price.