Terms and conditions

Sandycater

I have purchased goods online which have arrived damaged. I notified the company within 4 working days to be told that as I didn't notify them within 24 hours as per their t's & c's I am unable to return for a refund. I have checked their t's & c's and this is not stated. They are now saying that the t's & c's state that as the goods have been ordered by a school they will not refund as they may have been ordered specifically - the goods are freely available on their website. Under the consumer contract regulations can I disregard their t's & c's and use the legislation to return the goods for refund?

JJ_Egan

Who was the buyer a private individual or a business .
A school would be classed as a business and regulations are not the same and would depend upon the contract and the terms and conditions .

Sandycater

The goods have been purchased from a business. Does the school have rights under any regulations. The damage was reported within 4 working days?

marliepanda

Sandycater wrote: »

The goods have been purchased from a business. Does the school have rights under any regulations. The damage was reported within 4 working days?

No, who have you bought it for? If a school has bought it, I'm not 100% but a school is not a consumer and I guess would be considered a 'business' more than a consumer.

You say both 'I' bought it, an individual, and 'a school' bought it. Who bought it, you, or your on behalf of a school using a schools business account?

Sandycater

It was purchased by the school for the school, the 'I' was misleading, sorry.

ThumbRemote

Irrespective of whether it was a consumer or business sale, if the T&Cs don't contain a time limit they can't just make one up afterwards.

wealdroam

It doesn't matter whether the purchaser is a consumer of not.

Section 35 of the Sale of Goods Act allows a buyer a reasonable time to confirm that the goods conform to contract.

That 'reasonable time' is not defined and could vary depending on many things, including what was actually bought.

Sandycater

Thank you, this link is very useful. :j hope I can get a good outcome for the school.