We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
'Reasonable' time to repair a coffee machine
Comments
-
Same direction .
SOGA as pointed out on this thread .
This is against the vendor whoever it actually is and is UK based .
Basically as its over 6 months old your claim of faulty would need to be verified by an independent engineers report.
A letter written and posted to manufacturers head office headed Complaint is what i would also be trying .0 -
The problem is a "reasonable" amount of time isn't defined and is up to a court to decide.
Yes you state it hasn't been working for 10 weeks but they've attempted repairs during this time and I assume this time includes shipping to/from also?
For a consumer coffee machine two weeks wait for a spare part is a pain but I doubt would be seen as "unreasonable".
I'd be looking to write a full complaint to Amazon HQ, outlining what has gone on, and that you are considering SOGA/legal action... a "friendly" letter before action if you will and see if anything comes of that.0 -
Problem with SOGA is you have to prove the fault inherent0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.3K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards