British Gas Direct Debit

sarah7610

Hi, does anyone know if the amount you pay on a DD can be changed by your supplier without them notifying you.
I have to bank accounts, one of which is for my bills and nothing else. I make sure this account has enough money to cover all my DD's every month so I don't have to worry about missing any bills, however, this month one of my DD's has been returned as unpaid due to insufficient funds because British Gas have increased my DD by £14pm without informing me, so now I will be charged by my bank and by the the DD which was returned.
Do I have any comeback with British Gas?

Thanks for reading

One fuming individual x

footyguy

sarah7610 wrote: »

Hi, does anyone know if the amount you pay on a DD can be changed by your supplier without them notifying you.
I have to bank accounts, one of which is for my bills and nothing else. I make sure this account has enough money to cover all my DD's every month so I don't have to worry about missing any bills, however, this month one of my DD's has been returned as unpaid due to insufficient funds because British Gas have increased my DD by £14pm without informing me, so now I will be charged by my bank and by the the DD which was returned.
Do I have any comeback with British Gas?

Thanks for reading

One fuming individual x

You are fully protected by the Direct Debit Guarantee.
Contact your bank

modsandmockers

footyguy wrote: »

You are fully protected by the Direct Debit Guarantee.
Contact your bank

But first check your most recent gas bill - it can be easy to not notice the bit which tells you of a change to your monthly payment!