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Aqua card payment not authorised

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Hi

I just tried to make a payment with my debit card online but the payment didn't go through for some strange reason. "payment not authorised" is what came up on the screen. I always pay my bill the same way and never had a problem.

Anyone?

Comments

  • robfosters
    robfosters Posts: 24 Forumite
    Sounds obvious, but you sure you put the details in correctly?
    Debt free from Nov 2014 :j
  • blessed31
    blessed31 Posts: 48 Forumite
    Yes I've put my details in correctly and I always double check after to see if I've missed a digit or so.. I always use the same debit card to pay. I'll ring them up tomorrow I just wanted to know if anyone else had experienced a similar problem before.
  • robfosters
    robfosters Posts: 24 Forumite
    Used it for anything out of the ordinary?

    I've had my card blocked a few times after ordering through a website which has charged me from the US.
    Debt free from Nov 2014 :j
  • blessed31
    blessed31 Posts: 48 Forumite
    I've used it to pay my elec and gas bill thats it.
    I phoned them up today and they basically said the reason why they won't take payment is because I've exceeded the amount of times in the month I can pay with my debit card.. I can only use it 3 times in a month. To be honest I've never heard of that before. That's clever of them.. My payment date is the 24th which is next Wednesday. I'll be charged a late payment fee :mad::mad:. They won't allow me to make a payment until 1st July.
  • bengal-stripe
    bengal-stripe Posts: 3,354 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    blessed31 wrote: »
    I've used it to pay my elec and gas bill thats it......because I've exceeded the amount of times in the month I can pay with my debit card......My payment date is the 24th which is next Wednesday. I'll be charged a late payment fee :mad::mad:. They won't allow me to make a payment until 1st July.

    First of all, Aqua is a credit- not a debit card. Maybe it was rejected because you activated a "debit card" payment.

    That "3 payments a month" rule (presumably from your energy supplier not Aqua) looks very strange. Just make a Faster Payment transfer from your bank account to the energy company. They cannot reject that. You will find their bank details on the invoice; reference will be the number of your utility account.
  • Anthorn
    Anthorn Posts: 4,362 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    edited 15 June 2015 at 11:43AM
    I pay my Aqua card by bank transfer / faster payments in mobile banking. It's a lot easier. Usually you set up the payee and first payment in Internet Banking and thereafter you can use mobile banking for that payee. That's if your bank has mobile banking. Make sure you have a phone lock and PIN activated on your phone.
  • I wasn't aware aqua only allowed 3 debit card payments per month .
    I've made 3 payments this month was planning on making another next week ..worried it won't go through now
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