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Do I have to accept a credit note?

The_Bookman · 2015-06-13 17:06:13

I shall try and be succinct. October 2013: Bought golf club online, cost £109.00 Last week: It broke - crack across the face. Phoned the retailer's Head Office: charming girl, said it was under a 2 year warranty, should she send a courier for it or would I take it into their local store? I took it to the store. A bit of…

Comments

arcon5 Posts: 14,099 Forumite

14 June 2015 at 12:34PM

Sounds like good service overall this. No arguing about how much they should give you back or whether they should even accept the return. Okay, granted you'd rather have cash back, but they have been generous enough to make the credit note for the full amount which they didn't have to do.

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